Holiday Inn Express Washington by IHG

The hotel itself seemed to be under construction. The rooms I would say were okay. Our room did have a stench. My biggest problem was the staff. Seemed like they didn’t know what they were doing. I booked my stay through Expedia and apparently there was a mishap with them and the hotel. The hotel manager told me they would hold off on charging me anything until they figure out what was going on. She eventually figured out the problem and she quoted me a price for my stay that I agrees to pay and I paid it the night before my checkout day. Before I paid I specifically asked if this was for my whole stay and she assured me it was ( my stay was for 3nights. She knew this information). But the next day I get a receipt for additional charges which I was unaware of. When I brought it to her she said she assumed I was checking out the day I paid ( I don’t know how she thought that because I never told her that). She did say it was her mistake but never accommodated me for her mistake. Needless to stay this was one of the worst experiences I’ve ever had at any hotel.

Always a pleasure to say there, very nice staff!

FLEAS FLEAS FLEAS My family and I were only in town for one night in early July and we picked this hotel based on convenient location and recent reviews. We arrived around midnight from a long travel and I checked our beds like I always do when traveling. Everything at that time appeared ok. Being exhausted from the trip we all went straight to bed. To my surprise when I woke up the next morning and went to shower I had fleas not a flea but FLEAS jump on me in the bathroom. I looked down and you could visibly see multiple on the bathroom floor. I immediately went downstairs and requested that an employee come up with me to see. The front desk lady was very polite and came up with me. She verified that there were indeed fleas in the room. She said she would go let her manager know right away and for me to come down stairs in a few minutes to speak with the manager. Once we gathered all of our belongings and went to check out I requested to speak with the manager. The manager was rude and informed me there is nothing she could do since we already received a discounted rate through Expedia. She said all she could do for me was deep clean the room, which she stated should have already been done since there was a dog in the room before our stay. That did me no good at all we were only there for one night and I would never stay there again anyway. I immediately called the Holiday Inn customer service and filed a complaint. They stated upper management would be calling me back within 48 hours and that never happened. I have called back several times and still have not received a call back or response from anyone. $150 per room for a FLEA invested room is not a discounted or good rate. No one should have to pay for that kind of service. FLEA ROOMS that we had rented were Rooms 217 and 219. FLEAS FLEAS FLEAS

The staff were very helpful and friendly. Breakfast a plus.

Everything was great except pool heater was broke and unfortunately wasn’t told till we got there

Everything about the inn was great

The room was very clean and comfortable. Some of the guests AND staff were very sketchy, especially the guy sitting in the red car parked behind the hotel, seems he does some sort of “business” back there. Breakfast was ok, same thing everyday. Maybe a waffle iron in place of the pancake machine that doesn’t ever seem to work. Could get some fruit that isn’t borderline rotten (oranges). The cinnamon rolls were awesome. Close to where I needed to be and was relatively quiet.

They have done a great job with the remodel.

Lori Hinkle was wonderful. Lucky to have her on staff. Friendly, professional and followed up and followed though on requests.

Restaurants, gas and grocery nearby. Front desk lady didn't seem to be super kid friendly.