Best Western Lexington Inn

We brought our HS softball team to Lexington for an overnight trip and stayed at this hotel. The staff was incredibly accommodating and friendly. You never know how groups will be treated and they were so nice from the time we arrived to the time we left. The hotel is in good condition for this price point and breakfast was also good/as expected. Thank you for making our stay so nice.

BW is the friendliest hotel that we have stayed at in Lexington. Close to the highway, but no highway noise. Room was very comfortable.

Great location, nice rooms, good value. Ease of reserving on line. Easy to check in. Easily accessing rewards program.

This is a newer property on the east side of town with a friendly check in staff and a normal size room with comfy beds. Tiny bathroom, however, with barely room to close the door. All the normal breakfast items were available. Only complaint was the water noise from the floors above, showers draining and the toilets flushing. Was strange because there was no noise from the elevator or the ice machine nearby, just not insulated walls with pipes. Friendly check in staff.

Upon arrival with my family we were told upfront that the pool was waiting health inspection. Disheartening, considering that, that is an important purchase point with children. Had we known that it would be down until the last night of our four night stay we would have looked into a neighboring hotel. The staff were average and not truly welcoming. One member in particular that was over the breakfast hours was bluntly rude to my young nine year old daughter while we sat nearby in disbelief. The nozzle to the waffle batter dispenser popped off due to pressure build up in the machine. She walked over and stooped to her level and with a smile, actually told her that she was the reason the machine was broken and she didn’t have a nozzle to replace it thanks to her. She smiled again, cocked her head at my daughter and strutted off leaving my daughter shaken and confused. The fire alarm on our third floor was found to be faulty after the second sweep by firemen. The faulty alarm caused it to alarm in excess of six times throughout the day and into the late night constantly waking us up. No apologies or nothing and lack of sleep for everyone. After this experience we have decided to avoid Best Western hotels on future family trips after this ordeal.

Room was not very clean. Bathroom floor was full of hair and had not been scrubbed in a long time. Walking into a room that is not very clean starts the stay off on the wrong foot. Breakfast was very average but the gal working the breakfast area was very sweet!

Cant review because our new car broke down and we couldnt get there. Had to pay anyway.

Breakfast is not fresh

Very restaurant you’ll need close by.

Good breakfast, friendly staff.