Holiday Inn Express Hotel & Suites Minneapolis - Minnetonka by IHG

Hotel is under major renovations and neglect to say anything until you get there, woekers our at 8am pounding, stay else where until its finished

Hotel is under major renovations and neglect to say anything until you get there, woekers our at 8am pounding, stay else where until its finished

Only told after checking in that our floor was under construction. Terrible condition. Looked like third world numbers written on doors with masking tape Elevator broken/ out of order. Unbelievable to keep those rooms online in that condition. Deplorable and expensive.

We wanted a partial refund as we were on a floor totally under construction and my friend has bad asthma and had to use inhaler frequently due to wheezing and were told we had to get from refund from Expedia. They should have sent a warning for sensitive people as we would have cancelled! Such incredibly poor, thoughtless and inconsiderate business practice! I really hope you can GIVE us something back on this room as it was unbelieveable! (Couldn’t change rooms either as there were no other rooms on another floor.) Thank you, Teri Benton. Te2Bent@aol.com

Lots of construction going on. Could hear everything in the halls when in your room.

Was disappointed to find out on second day that our room was not cleaned nor clean towels brought in. I would have appreciated that information told to us when checking in. This was first experience in not having a room cleaned daily. It was explained when we stopped at front desk inquiring about getting fresh towels. We have stayed here multiple times but again, it would have been nice to have that explained when checking in or booking on-line. Things that have been the norm in the past seem to change more and more.

The breakfast was great and the pool and hot tub was good.

The room was clean, the elevator was slow. And we wished the hot tub was hotter. Otherwise good breakfast, nice staff specially Chawni!