Clarion Pointe Biltmore Village

Clean rooms, comfortable beds, hot breakfast. Check-in is easy and quick. Plus you will enjoy the scenery. Highly recommend

Very clean, nice hot water, comfortable bed and super friendly staff.

Location/parking is tight…coffee was good, breakfast was not so good.

Location and room were wonderful. Very clean! Staff was pleasant and very helpful.

I absolutely loved this hotel! The experience was amazing from beginning to end! Chelsea, the Assistant Manager was awesome to say the least! Her customer service was definitely what I consider top tier. She took care of every request I made and with a sense of urgency. The room she picked out for us was perfect. Chelsea took our whole situation into consideration and made sure we could park right in front of our room. She also wanted to ensure we didn't have to be too exposed to the cold while walking to the lobby for the complimentary breakfast. All of these things just made me smile because her level of empathy and consideration made me feel like a million bucks. The lobby was beautiful, the room was amazing. My children were super excited and loved every bit of our stay. Thank you so much Chelsea for making our stay so special! Oh yes, the complimentary breakfast was so delicious 😋! We definitely loved the variety of breakfast items offered. I can go on and on..but I will end this review by saying: This hotel is a must stay! You will not be disappointed! Nisaa

Location was excellent. The bed was extremely comfortable and even the pillows were awesome. We were wishing they sold the pillows at the service desk. We would have bought a dozen. Towels were white and new looking.

There was a gap under our door that you could see daylight coming in. We figured that's how the huge knats were getting into the room. There was a smell of dirty feet and orange cleaner so we ended up airing out the room several times for fresh air. I'm very sensitive to orange cleaner so it wasn't a nice smell for me Front desk staff was very friendly and helpful.