Comfort Suites Pineville - Ballantyne Area

Clean, comfortable room, quick check in, great location

mediocre breakfast, gap in door made it easy to hear noises in hallway

Stopped halfway home to Pennsylvania from Florida. Booked this last minute to break up the trip home. More than pleasantly surprised. Family of 6, plenty of space. The beds were comfortable the pillows were the best we had on our trip. The breakfast was adequate and time/money saving since it was included.

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The bed was comfortable. The A/C worked well.

The refrigerator in the room is old and makes a loud noise at random times almost every hour. It made it difficult to truly get a deep sleep and the walls are paper thin. We could hear everything. The iron is old and needs to be replaced. The bathroom door was installed backwards instead of it opening out it opens in which makes it very uncomfortable. It makes the already small bathroom smaller. The room had a musty smell to it and I think it comes from the old carpet. It’s as though the rooms haven’t been updated since the 80’s. I think if they remodel the rooms, remove the carpet and make them more modern it would come a long way.

Location was good, plenty of shops nearby and Carolina Place Mall was just across the street. If staying in Charlotte for a short time and looking to be near both Ballantyne and Pineville, this works well. Rooms were standard rooms in this category, good size and comfortable.

The corridors and rooms of this hotel have a musty smell to them, not terrible but took away from giving this a better rating because it was noticeable, i changed my room but the other room was similar. The pillowcases and sheets did not smell fresh. These are simple fixes - hopefully the hotel will allocate extra budget to that. There were parts of this hotel that look slightly uncared for, dirt in the corners, etc. I would still stay here at this price point and location though.

I recently stayed at Comfort Inn & Suites Ballantyne/Pineville and had a wonderful experience from start to finish. The hotel was spotless, and my room was extremely clean, fresh, and comfortable throughout my stay. Housekeeping clearly takes pride in maintaining the property. The location is another huge plus — it’s centrally located with easy access to restaurants, shopping, and major roads, making it very convenient whether you’re traveling for business or leisure. The biggest highlight, however, was Ed, the General Manager. He is absolutely outstanding at what he does. He takes the time to understand guests’ needs, responds quickly to any concerns, and goes out of his way to ensure everyone feels valued and supported. His kindness, professionalism, and dedication to customer satisfaction truly set this hotel apart. It’s clear he genuinely cares about his guests and his staff. Thanks to Ed and the team, this was one of the best hotel stays I’ve had in a long time.

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