Elkotel - The Newest Hotel in Elko

Checking in, the staff were nice.

The maids didnt clean our room on the second day, not sure if it was because we stayed 2 nights? Or because we were still in the room (?), but I would think they would have came back around to clean the rooms they skipped 🤔

Location had easy access to the highway, grocery stores and meal options. We appreciated the information at the front desk about restaurants in the area.

Total lack of customer service. When we arrived the receptionist had no idea how to use the computer system so checkin took almost 30 minutes. In the morning the receptionist disappeared for over 45+ minutes at 6AM so we could not check out and no-one was around to help all the frustrated people who wanted coffee and to check out. The receptionist put up a sign to call a number that went to voicemail. The hotel didn't have anyone manning the breakfast area. The eggs and meat at breakfast were ice cold, and absolutely NO coffee even at 6:00AM. NOT a good experience and we would NEVER recommend this hotel to anyone when they provide such terrible customer service.

No wash rags in the bathroom Had to get down and crawl under a table to plug in the coffee maker.I didn't. Went without coffee in the room. Breakfast was mediocre at best with no bacon available at 9 am Price did not match the quality.

Everything was good.

Bed sheets were quite stiff and rough.

The room was clean and comfortable.

We arrived in the dining area 1/2 hour after it opened and there was no coffee! I overheard the one other couple that was in the dining room ask the desk clerk how long they would need to wait for more coffee. They were told about 10 minutes. Meanwhile the desk clerk remained talking on the phone with no effort to see about the coffee. I wanted to have a bowl of cereal for breakfast, No spoons! I decided to try my luck with the clerk. I interrupted her phone conversation to ask for a spoon. She said it would be a minute. I waited 10 minutes and finally asked if I could go into the kitchen area to get a spoon. She replied , “go for it” and resumed talking on the phone! Meanwhile the other couple and my husband and I are still waiting for some coffee. When I inquired about the coffee, the clerk told me she was talking on the phone! She finally got off the phone to make some coffee. It had been 1/2 hour done the other couple had asked about it. VERY POOR customer service!

There's nothing to like about this hotel except that the room was clean.

The condition of our first room was horrible. The curtain had holes in it. The lights and sockets didn't work. Including our TV. We had asked for maintenance to come and fix the issues, and they said they would be there in a few minutes. We stuck around for over an hour, and they never showed up. We asked for another room and ended up having to pay an additional 185.00 for the upgraded room that actually worked. Getting towels and rags took an act of God. They only provided enough for 1 person, even though we stipulated the occupancy was 2 persons for the room. After all this took place in a span of 4 days, we were then charged an additional 135.00 2 days after we had checked out. The establishment can't explain the charge. We are currently disputing this with our bank. Please don't stay here, just keep driving by.