Crowne Plaza Memphis Downtown by IHG

We wanted to be able to go to Bass Pro it was a great location and the shuttle was great.,

Clean

The staff were absolutely amazing and very friendly. The added cost for the same breakfast you would get free at most Holiday Inn Express and having to wait for someone to bring drinks was excessive. We would have gotten better food for much less at a restaurant. Plus I wasn't aware there would be an additional charge for parking that wasn't even secure.

It was a great stay. But the shower head in my room needs to be replaced. But im still able to give all excellent ratings.

I liked its location, clean rooms, and the reception.

Everything was awesome.

For the most part, everything was awesome until the last day. Repeatedly, I had asked if I could get a shuttle to a local church 2 miles away the next day at 7:30am. I was repeatedly told yes. So, on Thursday I got up at 5:30am and was at the door early for the 7:30am shuttle. The front desk personnel informed me the driver would not take me. Yet, I had to get to my church by 8am. Unfortunately, I had to pay $30 to and from the church for a for cost shuttle instead of the promised and expected hotel free shuttle. Of course, the desk person blamed me for the miscommunication and lack of integrity. I forgave but not forgot. Don't promise something you can't deliver. Blessings and Peace

The hotel in general was clean, conveniently located to downtown, the staff was great however, we just stayed at a Best Western Plus the previous night and paid around the same rate but had more to offer such as free breakfast and a complimentary latte/cappuccino machine etc. It was cleaner than Crowne and also had a pool. My expectations for Crowne plaza fell short - i would suggest that they start offering some free amenities to keep up with the growing competition. It was also disappointing to pay for parking, it would be nice if that were refundable since the gates were open all night. The restaurant food choices were just OK and for the prices, could have been better quality. We ended up having to choose something else on the menu as well because they were out of steak and bacon. The Crowne plaza has always had a higher reputation than the Best Western chain but i think for us, it was the other way around this time.

Room and bathroom had smell like a cigarette or something.

The service is amazing. Amber the bar tender was amazing with service.