Holiday Inn Express Hotel & Suites Huntsville by IHG

Room and common spaces nit properly cleaned. Shower was not hot

Check in staff was very friendly. Clean rooms. Large breakfast area. Easy to get to-convenient location.

The first room smelled horrible but the receptionist made the necessary changes and that room was ok.

Front to check in then park in back of bldg. They don't have any spaces for the front, only the back. Room was smelly like moldy old furniture. Furniture had wet stains in the drawers, so we decided not to put clothes in. Bed was very hard and mattress was sunk in the middle. No water for coffee. Went down stairs they said we would have to buy water. Really , 130.00 and no bottle water for coffee. Couldn't wait to leave and no we will not be back.

This is a small anniversary treat for us. We stayed in room 103. The jacuzzi still does not work. It didn't work over a year ago when I tried to stay there, and it didn't work while I was there this time. Last time I was able to switch rooms, but the other suite was occupied this time. The front desk clerk sent the "maintenance" man to the room, and he had no clue how it worked. He didn't know there was more than just the light switch to work it. I don't know if they ever plan to fix it, but if you book the room for that specific reason, be sure to call and request the other king suite, not room 103.

it ok

Les douches ne marchaient pas, elles étaient bouillante Il a fallu qu’on change 3 fois de chambre pour arriver à avoir une correcte et propre avec une douche qui fonctionne correctement Sans compter la nonchalance du personnel !!!!

It wasn’t the best customer service there when checking in even when checking out had to wait a moment for my receipt act as if I wasn’t there. The bathroom, the commode had to hold it down to flush for a minute. The door to the bathroom would not close all the way because it’s stuck.. Overall was not completely satisfied because the one that did the breakfast just stood there with no help. Don’t think I’ll ever see it at that location again.

Staff.

Outside door broke. Not enough setting for breakfast. Room door obviously been broke into with a crow bar at some point….didn’t feel safe. Elevator smelled of weed.