Stein Eriksen Lodge Deer Valley

T

Having stayed at some of the top hotels and resorts around the world; Stein does some things very well. And has some gaping deficiencies and need for self reflection. The good: The bell staff and front desk was fantastic from arrival to departure (minus an incident to be detailed below). The food and staff at breakfast were also fantastic. The spa was top notch, and the pools/hot tubs as well. The rooms: The housekeeping, bath products, and daily amenities were high end. The rooms clean and nicely appointed. The large updated bathrooms are great. Issues: The room temperature was a constant issue, as the AC unit struggled to adequately cool the room or keep it at a regular temperature. This is something a hotel of this caliber should have invested in. The patio rooms with hot tubs are lovely, however certain rooms have significant road noise with gravel trucks roaring by early in the AM. At the St. Regis and Montage, S’mores is well done. Here, they provided a nice kit.. but you had to hike a mile through the garage to two outdoor fire pits that were not lit when we got there. Didn’t have the same effect as the other hotels. **** Finally… here was the major blunder and the ensuing response that has me leaving a poor rating. The valet accidentally gave our rental car to another couple, by failing to verify ownership. This negligence resulted in our car being in unauthorized hands for two hours. When we realized the mistake.. we notified the hotel and they were quick to send a team to recover our stolen vehicle. However, this is where the hospitality ended. My follow up emails to the hotel manager Colin, were ignored. And adequate compensation (in my opinion) for such a major mistake was not given. ($280 off a 4K stay). No follow up apology either. Thats very shockingly poor management, especially for such an “esteemed” property. Its responses like that that will have me staying at a different property in the future. Even though much of our stay was enjoyable.

This place is simply the best. Right there with Four Seasons but normally at a better price.

Brilliantly done!

Our stay at the Stein Eriksen Lodge was exceptional from check-in through check out. The facilities were impressive, from the rooms to the restaurants to the fitness/pool areas.

Unfortunately, the Altitude was a bit too high for us at 8100 ft. Individuals with Cardiac health issues need to be aware of the altitude.

The added steam shower and the hot tub on the deck. Also a great restaurant.

The listing said Mountain View, which it was… but not what I expected.

We visited the Restaurant at Stein Eriksen. The service was really slow (it took us 3 1/2 hours to have an appetizer, dinner and dessert), the waitress wasn't very nice and seemed very rushed. Also, the food was not great, I had the coriander Salmon and the crust was a bit too much with all the Coriander seeds. The creme brulee had a lot of extra foam and white stuff, where a simple dessert might have been better. Maybe they were short staffed the summer staff is limited, but there were several people standing up front at the hostess station and no one was coming in.

I recently spent a few days at Stein Eriksen Lodge and was very pleased with my stay. The friendly staff, luxurious rooms, and the beautiful grounds all contributed to me getting another stay planned.