Holiday Inn Express Stephens City by IHG

One key wouldn’t work. Otherwise everything was great.wasn’t concerned about the key

Everything was ok but the coffee was the absolute worst!!! Same thing the last time I stayed there. Mixed coffee 1/2-1/2 water to be able to drink. Good taste but way too strong. And I like dark roast coffee. Also please bring back the waffle machine.

I was supposed to pay for the rest of my stay when I arrived, and someone ran my card and checked me in hours before my arrival. When I did arrive I was told that I wasn’t on the arrivals list, then was found to be checked in. The lady at the desk made a key and went to check the room to make sure that they hadn’t accidentally put someone else in it. Came back to the desk, said it was empty and handed me the key. I had to ask her if she wanted to see my ID. She glanced at it and was good. I travel a lot, this was highly unusual. I didn’t sign anything, she didn’t put my ID info in the system. They may want to step up their training.

Location was quickly accessible

The mattress was broken

Staff- organized, friendly, dressed neatly, professional. Room- comfortable, clean, amenities top notch. Quiet, peaceful place Excellent breakfast, serving dishes sparkling, food good & hot, area clean, welcoming.

Room not ready at advertised check in time. First room assigned had not been cleaned, bed had not been made, and last resident's with wet towels on the floor. Once I got a proper room it was 52° inside. Otherwise, everything was just hunky dory.