Courtyard Seattle Downtown/Lake Union

Great location, very clean comfortable room, convenient parking, super nice helpful staff.

The housekeeping staff knocked on our door and came into the room in the morning before checkout time.

It was nice and clean

Excellent facility, only comment in the other direction was the mold un two corners of the shower.

this hotel has lots of problems mostly with management and poor communication. We were booked in a 2 bedroom suite and they were overbooked. We got to the hotel at early am (like 9:30 am) and the room wasn't ready so we left our luggage and went and explored Seattle. We came back about 12:30 and the room wasn't ready yet so we sat around the hotel as they said they would try and get our room ready ASAP. At 2:00 pm they called and said room was ready so we hauled all our stuff down to front desk only to find out they said they didn't know who called us but our caller ID said it was their front desk. So we hauled all our stuff back up and sat by the kids room until 4:00 when I went down and asked to get into our room as it was now check in time. The manager named Jacob tried to call house keeping with no luck so a kind maintenance man went up and checked our room and said it was clean- and ready so they brought our things up to our room. Jacob apologized over and over for the poor communication ( the front desk gal told us not until 5:30 before we could get in) and he said that we could come down to the resteraunt/bar tonight and everything would be on them. We came down about 5 but there was no bartender a guy that worked there but wasn't a bar tenders showed up later but was limited on what he could make for cocktails. The cook in the back came out and waited on us and we had some appetizers and split a salad and had couple drinks. The manager said not to worry about anything that he went and talked to the bar tenders and kitchen staff that they would take care of the bill. When we checked out I asked the manager Michael if we had any charges on our account and he said No. everything was taken care of ( we spent over 1200 on 2 nights here) so we left. 2 weeks later on my credit card they charged us for the food and drinks so when I called them and said these were suppose to be comped they said someone would call us back but they didn't so I called and talked with Jacon who sent me to James who refused to honor what Jacob had promised. 4 adults heard the whole conversation about supper and drinks on them but James said too bad they were charging us anyway. Im disputing my credit card charges and going to report on social media what they did. This goes against integrity and honesty and I will never stay with them ever again!!!! Don't believe what they say as they aren't honest and I, a Bonvoy members too.

Extremely clean

Nothing

The hotel was generally in good condition and excellent area. I did not like the comfort of the bedding, the pillows seemed very low quality and uncomfortable. The AC unit was also not very functional, it was a hot day and we set the temperature to 68 and it would not go below 72 so it was warm even at night.