Extended Stay America Suites - Chicago - Elgin - West Dundee

ESA is a good price, but there always seems to be some catches. In thus case I was on the 3rd floor with a broken elevator. In the room I could get the AC thermostat to work and the front desk couldn't tell me, and there would be no one who could help until 9 o'clock the next morning. After 15 minutes or so I figured it out. But if just need a decent bed and a shower, the price is good.

This property smelled of substances I could not identify. Room B-224 was the first room we were assigned. The heat did not work. We were told by the front desk to just flip a switch on the side. But there was no switch, only buttons on a heavy electrical cord. She switched us to room B-228 and we experienced the same problem with no heat and no help from maintenance or the front desk. I cancelled my reservation, demanded the immediate release of all held funds, and went to a different hotel chain all together. This is the last time I ever attempt a Hilton stay. The Extended Stay was more like a party zone for druggies and hookers. Not recommended for families at all.

Dirty room, found multiple bugs in the bathroom and in the rooms on the bed. Broken baseboards, head boards and night stands. Theres no tv in one of the bedrooms and have to move the livngroom tv and rewire it if you want a tv, the curtains had holes and stains and there was people hanging out in the stairways smoking as well as random people wandering thru the parking lot. Terrible experience

Good service and clean room

Hi

Cute

Veryyyyyy nasty rooms was dirty and smelled like dog and wet carpet staff were rude

I didn't like the stay at all

Clean room. Like a small apartment.

N/a

The rooms had roaches Had to move out of the room at 3 am with my children! The room was very dirty the floors were not moped at all!