Hawthorn Extended Stay by Wyndham Conyers

It took 15 minutes to just check in. I guess it's a complicated process and 2 of the desk staff were fairly new? Then they hand me a key for a room on the 1st floor that the lady said should be "better now". The room was facing the pool with a door that led out to a little sitting area. The door did not seal all the way and wouldn't properly lock because of it. There was no remote to be found for either tv in the room, the vanity had no lighting because the switch plate had been ripped from the wall. I told them I would need a different room and they gave me one on the 3rd floor. I had to carry my luggage up the stairs because the elevator was broken. There was stains on one of the thin bed spreads and only a sheet underneath. The fitted sheets kept coming off the corners because they didn't fit. There was no towel hanger on the door as it had been ripped off, walls were not clean, areas of missing paint, smoke coming in from next door that was also marked non smoking...to be a wyndham hotel it was the most disappointing stay I've had in 4 years of travel nursing. Sad because it is in a beautiful location just behind a golf course and across from an Equestrian center. I will have to find somewhere else to stay while I finish my covid contract at the hospital.

Refrigerator did not work. Told staff but nothing was done.

Checkin person was abrasive. Told us we only paid for one room but that was easily proven wrong by showing the receipt on the app. He was still unfriendly after that. He was also wearing his mask like a chin diaper. Hotel was fine other than checking in.

The positives: the spaciousness of the room, the kitchenette, the night check-in staff, if you like a firm mattress, you’ll love the beds. I also liked the different types of pillows on the bed. Plus, the place was very quiet with beautiful surroundings. Parking was plenty and easy to get close to the building. The negatives: the towels were the smallest, roughest things I have ever used anywhere. There isn’t much light in room, only two lamps for a pretty large space, the bed was a bit too firm for someone who has a softer bed and back issues. Housekeeping didn’t make beds up because we stayed there multiple nights (I found that really weird) and didn’t leave us a bath mat second day. Otherwise though they seems to do fine (not that we were overly messy). Nothing was terrible except the towels. That was by far the worst thing about the stay. Overall, I’d probably stay again, just probably need to bring my own towel (which is difficult when flying).

There were an unusual odor in the room no matter how much it come back the room was neat and clean the bathroom shower head needed repair the elevator bead out so it was good I was on the first floor the hallways was a little dirty the outside window when you pull up makes you wonder is it worth the stay but other than that I would stay again if I get the same room on the ground level even though the window wasn’t locked completely

I was charged 6 different charges for one stay at this hotel it has taken a week to even talk to any one

Check in was easy and I was able to have my dog with me. I liked the fact that all the rooms were "inside" and I was not going straight from my room to the parking lot and also that my door did not open onto the parking lot.

Hotel is very secluded so if your looking for peace and quiet then this may be for you. Some of the appliances could stand to be upgraded. When I arrived my refrigerator was warm and took a day to get cold.

Nice location room wasn’t what I expected when I got there.

I expected more of my stay there which online it totally different in person. Faucet where lose and water was leaking from the bathroom. It was very run down for the price i paid for my stay. I wouldn't recommend this hotel to anyone.