Melbourne CBD Central Apartment Hotel Official

Staff I encountered, mostly housekeeping were personable and friendly. I suspect a bit overwhelmed and overworked. The room was functional, quiet and had most things I needed. Location was brilliant for what I was doing in Melbourne.

The bath had pubic hairs on it when I checked in. The toilet ran constantly for the entire two week stay. I reported both issues twice to reception and had no action taken. The public areas specifically the corridors were very dirty. Carpets desperately need to be cleaned. There was some white powder spilt in the corridor outside my room which took 5 days to be vacuumed. The AC unit was missing it's cover and the TV was too old to stream anything. Kitchen was adequately equipped but not brilliant. Mismatched glasses, crockery and cutlery. There never seemed to be anyone at the reception desk. They were mostly in the back office looking at their phones. Perhaps most frustratingly when I reported the dirty bath and running toilet I was told that some of the rooms were quite old and hadn't been renovated. As i was there for 2 weeks I would have thought best room possible should have been the priority.

Room was large and provided all that was necessary - except for coffee

I was emailed on the day I was to arrive (while I was in transit) to say that the reception would close at 1pm and asked for credit card details & ID. My email provider suggested it could be spam. As I was flying, I was unable to do this - I sent a quick message thru Booking.com when I landed to say I was on my way. I got to the accomodation around 3pm and there was no one at reception, I had no data or cell reception to call. Luckily I saw a staff member inside and knocked on the door - by this time I was fairly distraught! Short notice of change of office hours from those advertised was unacceptable! Room housekeeping was very basic (rubbish emptied) - milk was not replenished and no coffee was provided.

Central location and reception person being very helpful when my wife had , unexpectantly, to go to hospital for tests on day before we checked out.

The place

Dirty linen and blankets No extra towels provided

The location

Extremely dirty, run down, stains on bed sheets and bed, walls had poorly repaired paint jobs from holes I assume? Hairs and random bits or rubbish scattered around the place - genuinely was just incredibly dirty.

The location was right in the cbd and a few steps to the tram

The spa bath was not clean and did not work

Great location

Nothing