Hampton Inn Grand Rapids-North

Staff seemed put out during check-in. Hotel was loud. You could hear everything outside the room. The bed was hard and uncomfortable. Breakfast was lackluster; out of coffee, orange juice and egg option the majority of the time offered. Took away the waffle maker at 9:15, leaving little to choose from. You had the choice of a green or red apple for fruit option, one of each total. Understand the hotel was busy, but the service and what what’s advertised/options were subpar and lacking.

Friendly desk staff. No one came to provide maid service during a 2 night stay so we had to reuse washcloths and had no coffee packets. Bed remained unmade. Breakfast was mediocre. Very little fruit- didn’t look fresh. No gluten free options. Eggs had cheese and I’m lactose intolerantz

Didn't know the pool wasn't available until I checked in. Wanted to swim. Usually a property is cheaper with no pool so it's seems like we were overcharged. Also, the shower gel pump container in shower was empty.

This was a nice hotel. It was clean and the coffee is excellent. Nothing else to say.

this hotel was nice but when i arrived there was no one there to check in. had to call customer service to call for help. the hotel was very neglected super dirty in the entrance and the lobby. room was clean and parking was very convenient. breakfast was definitely not was i expected. it was coffee and waffles.

Front desk staff was very friendly and went above the call of duty when I had personal computer issues to help accommodate my needs.

The property was clean and continently located.

Clean and modern

Convenient location and nice staff but that was the extent of the good experience. We booked a room with a sofa bed for our eldest child but didn’t have one so ended up sleeping 3 to a bed (would have complained and moved but had already unpacked the babies things before we realised). Room was right next to elevators so children were disturbed all night because of the beeping noises. Then we went to the pool in the morning (one of the main reasons we booked this hotel) and it was freezing cold so couldn’t be used, was told we could use sister hotel so got kids all packed up in swimwear then the sister hotel pool was closed!

The staff in the room was fine. The only problem was the water pressure in the shower and the bathroom and the toilet kept running so you cannot flush it all the time.