The Westin Riverwalk, San Antonio

Not a thing

Hotel needs a severe update. $60 a night for valet parking is ridiculous. Rooms are very outdated. Bathrooms need more amenities. Need no slip bath mats and exhaust fans. Location to river walk is at one end. Pricing is outrageous for condition of rooms. Breakfast is way too expensive!

Location.

Water coming out from the shower.

We had an amazing experience at the Westin in San Antonio. Our room was very clean, and the beds were comfortable. We all slept so well. Every staff member was kind, and helpful. Irene at the front desk made us feel very welcome, and she made my daughter feel so special for her birthday. The location was great, convenient to restaurants and the River Walk. Thank you, Westin!

The hotel was really beautiful but my room was horrible.

The room had water damage on the ceiling and the crown molding was falling off with mold.

Hotel had the basics. Nothing special.

Was given key my room after 30 minutes of waiting to check in, ( unacceptable) and when i went to get into room the door hardware was falling apart, took pieces to the front desk and was give. another room, then the second room i was given had a broken AC, finally the third room was ok, but the bathroom sink faucet was clogged and the faucet handle was hard to move and couldn’t adjust properly. The shower temperature was not adjustable and was just warm water. After all that no one ever contacted or followed up, poor service and poor maintenance in this hotel. The staff needs a major talk to have better attitude towards guests.

Location, staff friendliness, amenities

We stayed for 5 days. There were two days we had to ask for fresh towels. Our bedding was made but never changed. Parking was over the top expensive at $60/day.

Service was excellent. Jay M, Rachael, Chance, Arturo, and Karmari were fantastic. Can’t say enough good things about all of them.