The Westin Riverwalk, San Antonio

I seriously don’t believe half of these reviews. Yes the location is great and it’s nice enough but nowhere in ANY reviews does anyone mention the terrifying elevators. Only two of them were operable and even those made loud squeaky noises that you could hear in the lobby. And when the door closed they jammed together when they closed. Some people were so scared they would walk up the stairs. No one came to fix the elevators during the entire FIVE days we stayed. The New Year’s Eve dinner we unfortunately signed up for was a joke.Don’t get me wrong the waiters were working their tails off but the food was awful. The bar service was no better. Stay Away at least until they repair the elevators.

Perfect

My sister and I went to San Antonio Riverwalk early December. We stayed at Westin on the Riverwalk. Beautiful time to go with the extra Christmas lights on the Riverwalk. It’s beautiful without the extra lights however it made the Riverwalk stunning. We not only enjoyed the Riverwalk, we visited the Alamo, ate at The Chart House in the Towers of Americas and enjoyed a fantastic dinner and beautiful view of the city, went to The Botanical Garden, Historic Market Square, Pearl District, King William Historic District, San Fernando Cathedral … just to name a few. We ate and drank at so many restaurants and enjoyed fantastic food and brews! Westin was the perfect location. Walked everywhere, no car needed. Beautiful, exciting and fun city. We will be visiting again during the Holiday light season.

Staff was very nice, the accommodations and location are lovely. I’m so grateful to Jay, Faustino, Chance and Rachael for keeping my car safe during my stay!

Quite - Check in staff

This was one of the worst hotel stays I’ve ever had. The rooms are old, outdated, and dirty. The bathroom was disgusting—the toilet seat literally had mold on it. The room was also very small for such an overpriced hotel. They confirmed a crib multiple times by email and messages, yet it wasn’t there on the first day. On the second day, they brought a broken, folded crib and I had to wait over an hour for a replacement. Completely unacceptable. Everything is painfully slow room service, requests, everything. The elevators are a mess: long lines, poorly maintained, and the doors slam in your face. Valet parking is outrageously expensive at $60 plus $5 extra fees. I have no idea how this place is considered a 4-star hotel. Very disappointing stay!

The location The bed were comfortable The room are big

The toilet was old and stained. The shower was old and the paint was falling off. The valet parking was 60 dls.