Staybridge Suites Lubbock-University Area by IHG

Great location

Everything was great

Good value, and location. Something to note: There was a black used piece of underwear in the closet from a prior guest.

Absolutely horrible experience at this hotel My service dog was kicked out of the public areas with me. This is a complete disservice to disabled people and I hope you retrain your staff before you open yourself up to a federal lawsuit. Terrible experience

It wasn’t too bad, but the AC unit noise in the room and the street racing/car noise from outside was SO loud I couldn’t sleep. The room was cute and pretty clean, but the bathroom could’ve been cleaner. The staff is great.

The Bathroom & around the sign had hair on it but i just cleaned it up.

Gross hotel, they are refusing to refund me 3 nights we did not stay after already being charged the cancellation policy of the first nights stay. Pool was posted to be open, it was closed the week we were staying, which was the entire reason we picked this hotel. They did not tell us about this at check in or prior to check in. They charged my card before checking ing or I never would have checked in. The lobby was in poor condition, the room was damp and smelled like mold, the floor was dirty. We communicated politely with the from desk we would not be staying and contacted expedia for a refund. Days later the manager will not refund the 3 nights we did not stay, going against their cancellation policy of first night's stay. The hotel is NOTHING like the listing photos.

Dirty. Shaving hair on the counter. Spare pillow on the floor

The shampoos

The tv didn’t work which I wasn’t too mad cause of course we had our phones. The bed was not made. I didn’t have the energy to go and complain. I will come back if I have to since it was located in a convenient spot.