World Golf Village Renaissance St. Augustine Resort

The staff was exceptional. The manager sent a cake dessert to our room for my birthday. We will be back.

The location was convenient for the intended trip.

I made a reservation weeks in advance and upon my check in, I was informed they did not have a room with double beds for me and my family. We had traveled 5 hours from the state of Georgia and did not have adquate and ample accodations for a family of four. They were able to give us a room that was (ADA) with one bed and they provided two roll away beds to accomodate the size of our family. I asked for them to adjust my pricing and was met with, "We have no managers on site but you can speak with one in the morning)." They provided a food voucher as a compensation though we were already scheduled to eat for a family event. We used the voucher so it wouldn't go to waste. The room itself was small and having two roll aways did not help with comfort and movement around the room. The ADA shower floor was filthy. We had to throw down a towel to step on so we could shower without having to step on the nasty floor. We called and tried to get someone to come and clean it but no one answered the front desk phone and the lines to speak with someone in the check in were so long that we didn't bother. It literally was taking like 30 minutes per guest or family to check in. She kept coming in and out of some back office and took forever to service the patrons. I was so dissapointed as the hotel was recommended by a friend who is a member of their rewards program and had really talked up the franchise. I don't think I will be doing that now. There was a wrestling convention and there were people everywhere. In the evening their were people screaming and talking loudly in the hallways and it made it so hard to sleep. Overall I was dissapointed and most likely won't go back to this hotel.

El aspecto bien acogedor

Los parqueos te cobran y nunca había cerca del hotel había que parquear bien lejos, el aire de la habitación un poco flojo

No, we did not have breakfast, but I'm pretty sure it was good

Nothing in our expectations

It was a very nice hotel and staff was exceptional

The bathroom with the toilets so low. It was hard for older people to get up and people with knee problems

The Renaissance location is absolutely beautiful and central to shopping and restaurants.

The doors to the suites all have about a one to 2 inch gap at the bottom of the door, which allows for all the noise in the hallways, and in the atriums to be heard inside the room.