Homewood Suites by Hilton Boston/Billerica

This town should be closed and only reopen when all the restorations for their alleged burst pipe are fixed, they have enough staff, and they sanitize and clean that place. The staff did not have enough cleaning staff. We were on a waiting list for towels upon check in the room was dirty. The couches were dirty. There were the floors were dirty. Everything was dirty. I went to the front desk to describe all of the already damaged furniture in the room as well as the lack of cleanliness and I was told to reach out to the general manager Monday to discuss as there was nothing that they could do. If that weren’t enough, there were mold, spores all over the wall.

The hotel canceled my room and I want a refund

Hotel was nice.. housekeeping did not come in to give us new towels or change our garbage. We stayed with 6 people at least come in and make sure we had tissues and toilet paper we ran out and had to go out this morning and more

No information in the room, no wine glasses in suite, no pen or paper, no information on how to use the WiFi or tv. No way to boil water for tea. We stayed for three nights the dirt around the trash collection in the hall was never vacuumed up. The flower pots outside the main entrance had dried up dead fall flowers, the pool area was awful and we did not dare use it. The breakfast was poor. The exact same thing every day. Mystery meat, powered eggs and maybe home fries. The yogurt was of poor quality and full of sugar. Not a flower in site. The place had a recent leak and it showed. We were told Hilton had lower the amenities at their Homewood Suites I sure wish we knew this before we stayed there. I can tell you I will never book one again!!!

Kind staff, clean facilities, easy to navigate, accessible

the pool was pretty nice but the walls were all torn up I’m not sure if they’re remodeling or what? I didn’t end up staying overnight.

Awesome

Nothing around the area

Great location really nice staff nice rooms breakfast is great.

Ok