Hilton Sedona Resort at Bell Rock

We travel to Sedona every Christmas as a family tradition, and this year we chose to stay here. Unfortunately, it was a very disappointing experience. Quality hotels in Sedona are already difficult to find, and this property did not meet expectations. During our stay, multiple areas of the hotel were under renovation. I had booked a spa service in advance, only to arrive and learn that the spa was completely closed. My massage was ultimately done in a random room, and I was given a 20% discount. At no point was the spa closure disclosed on the website or during booking, which was especially frustrating. The rooms are extremely dated. While there appear to have been attempts to update them with fresh paint and granite, the age and wear are still very evident. Once again, this experience reinforced how far Hilton properties seem to be falling short when it comes to customer service. We were also told that the self-service area for snacks, water, and basic necessities would be available 24/7. In reality, it was closed. When I asked the front desk for clarification, the staff seemed unaware and unable to provide a clear or consistent explanation (see text exchange). Overall, this was an unfortunate and disappointing stay, especially for a trip that holds sentimental value for our family. We cannot say with confidence that we would return.

Nice location, beautiful surroundings, pretty close to Sedona restaurants and shops. Our rooms’s personal outdoor firepit would have been a great feature if the weather had been better.

It was smaller and less luxurious than I expected from a Hilton resort at the price point we paid. There was some construction going on, it was the week between Christmas and New Year’s, and there seemed to be some staff shortages, so it might have felt different at another time of year.

We asked to swap rooms from 2x 1-king bed to 2x 2-queen beds, was absolutely no problem. Nice infrastructure, dream location with marvelous views.

Not really anything negative, which is positive

The place was close to shops and restaurants. The staff were really nice. It was our anniversary weekend and they delivered chocolates and sparkling water, cause we don’t drink, but they did asked us if we wanted wine, and it was on the house. I thought that was so lovely of them to do that. I will definitely stay there again.

Parking, not too many but it was ok.

Thank you to all the staff. They were attentive and great service. It was my birthday and they all hand signed a card and left treats in my room upon my arrival. Room are amazing, cozy, with a nice fireplace. The star gazing was fun and informative. Never seen the moon so close up. Very clean and quiet.

I just spent a few days at the Hilton Bell Rock in Sedona and honestly didn’t want to leave. Even though the property is going through renovations right now, the experience was still fantastic. The staff make this place what it is — everyone I interacted with was kind, friendly, and genuinely helpful. From check-in to servers, housekeeping, concierge… every single person seemed happy to be there, and it shows. I stayed in a beautiful suite with a balcony and a great view. The fireplace was such a cozy touch, the bed was super comfortable, and I loved having a fridge and microwave. The holiday decorations are adorable, and the s’mores kits were such a cute extra. The food at the restaurant was great, and the outdoor fire pit is the perfect spot to unwind at night. One thing I cannot recommend enough is the free Saturday morning talk (10:00–11:30). The gentleman who leads it is incredible — insightful, grounded, and honestly exactly what my head and heart needed on this trip. Sedona is magical on its own, but that talk added so much to my weekend. The resort is pet-friendly (my dog was treated like royalty!), and the concierge gave really honest advice about which hikes are actually worth it and which ones are just Instagram hype. Parking can get a little hectic, so it helps to find out which side your room is on before you unload everything. Stargazing at night is amazing from this property too. As I’m writing this, I’m sitting by the outdoor fire pit with music playing and the red rocks glowing — it’s just a special place. I can’t wait to come back and see the finished renovations. Great spot for families, couples, solo travelers… anyone who wants an easy, welcoming base in Sedona. Highly recommend.

Mostly everything

Parking, food really and drinks way pricey, could have more of a variety for all meals

Brilliant location wonderful views from the rooms polite professional staff

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Excellent location beautiful views from the rooms great service friendly staff

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