Fremont Marriott Silicon Valley

Staff was extremely unhelpful and unfriendly. The hotel was fine, but the hallway smelled of sewage.

We enjoyed our stay, this is our second time at this hotel. The staff is always friendly and welcoming, the rooms are very clean, and the parking structure is easy to navigate.

It was clean and updated

Noise level from a party or convention that went on all night on a Sunday. Also was charged $550 for smoking and neither myself or my partner smoke. Customer service was poor when I called to question the charge. I was passed around to different people one of which couldn’t even figure out how to find my reservation and gave me a email to write to of reservations@hotelplanner.com which never responded so was probably not good information or a scam since I have been getting junk/scam texts since then. Once I figured out on my own how to contact someone that can help because apparently the property manager can’t I was told a ticket was created and I would hear back in 5 days but as of yet I haven’t heard anything. I was also contacted after I left a review saying they have escalated it to the property manager but still haven’t heard anything. At this point I will likely just dispute the charge on my credit but I will never stay at a Marriott property again.

We are Vegans, The Restaurant "Breakfast" menue was Outstanding! AND Very Reasonably priced. The Breakfast Buffet is expensive.

Manager only acknowledge but did not speak or even give me information regarding my deposit or the parking. Ignore me the entire time checking in. Others have told me that same day they were treated the same, but only the women were treated this way.

Clean beds

The price for parking at the booking and in their personal mail to me is $10 the actual price is $20 a day. The hotel gave me the noisiest place near the elevator, although I wrote in advance about a quiet room. I was changed to another room with two beds, they said it was free. We left the room clean and even cleaned up the trash after ourselves!!!! In addition to the amount of $354 for 3 nights, they charged me $225. For what?

I'm done with booking hotels that give you a room rate, then when you get there adding parking fees and a whole bunch of other crap. $28 for your breakfast buffet which wasn't much different than any free breakfast anywhere else. Only thing added was an omelette maker. No remote for TV the first day!

Room service

Although the room was realtively nice, the comforter was not. The comforter was covered in mold. Front desk did provide another comforter but that one was also full of mold. My partner did become ill which we suspect was the mold filled comforter