Sonesta Simply Suites Chicago O'Hare Airport

Nothing

Was dirty, uncomfortable, animal hair everywhere. Everything in bathroom rusty Toilet seat loose . Just a bad room

Similar story about no refund: I did not get to stay for my reserved night of March 16 2026 as my airline sent me a severe weather alert and cancellation on March 15 I called hotel to change reservation to March 23 but they could not make change as I had booked via Expedia. I called Expedia, who called hotel, and they did offer a change for a mere $1 additional but I was unable to rebook air online so I asked them to hold It took me >5 hours to rebook air and when I phoned Expedia again, they called hotel and were told that only the manager could approve change. I called the next morning (March 16) and despite all the notes about my March 15 phone calls and approved change, manager said that I was beyond the window for change and did not offer any refund Hotel put through charge at 3:18 AM I lost that money but when I rebooked for March 23, you can bet that it was for a different hotel

That it was close to the airport. The only good thing about this property

The staff, specially the property manager, they need to find better people that know how to treat the customers better.

Clean. I love the convenience of the kitchenette.

Staff was excellent! Room was spotless. The bed was amazingly comfortable!!!!

All was excellent

Location

Our room stinks. The room is freezing, the heat doesn’t work. There has been noise disturbance above us going on 6 hours, and nothing has been done. No chance of sleeping. We asked to be moved, and was told no other rooms available. I travel a lot, and this is the worst stay I’ve ever experienced.