Comfort Suites Rochester Henrietta University Area

Staff at the hotel were very kind and went out of their way to help and provide information

KITCHEN: Not enough food to support the amount of people that were there for breakfast, several bins empty. Also almost every chair at the tables were very warn out and faded along with multiple tears, disgusting. Coffee ran out by 830am, again not enough coffee dispensers to provide quality to whom ever was there for breakfast. ROOM: immediately the toilet was clogged and would not go down, nor flush adequately. Was provided a plunger at the front desk that was placed into a trash bag. Had to plunge toilet 14 times and still would not go down. Thankfully I was able tp get someone from maintenance to snake it, which answered the problem. Comforter on bed had what seem to b old blood stains on it, had to get a fresh one. Also one of the sheets had old stains on it. The bed was broken away from the frame it sat on allowing it to sag at the one corner. Carpet had multiple stains throughout room, and as well the entire building. Blinds wee re very hard to close and open. When first walked into the room my son noticed a small flag sitting on a sprinkler head above the TV. This flag was a antifa symbol.

Breakfast service is very good.

Beside the bed of phone charger outlet is not working.

2 things Sean the front desk was not friendly . I fell walking into the establishment. The concrete in front was sticking up and didn't notice and fell. I said to Sean that I fell out front he just shrugged his shoulders and never said anything . Also they charged $5.00 for parking. Not sure why didnt have to do that before.

Roomy, clean

No fan in bathroom, breakfast was poor

Average

Hallways weren’t clean

Staff was very nice and accessible indoor pool.

When we set up the reservation, it was for 6 people. We didn't have sheets or blankets for the sofa bed and had to go back out to to the desk to get more at bedtime for the kids since there was none in the room. Breakfast, what was there, was good but we were out there at 815 and most stuff was gone and not replenished even tho breakfast was until 9. Most TV channels were not functioning.

Very dirty. Water from pool use always in elevator- husband walks with cane and very slippery. Shower slippery. Chairs in breakfast room really needed repairing, falling apart-material.

Counter staff when we tried to check in said no and weren’t very helpful