Emeline

Location. Atmosphères

Changes on the terrace. No more sitting near fireplace. Tents for dinner outside: ridiculous 2nd night cleaning of room imperfect

The hotel and location were beautiful.

The staff and hospitality was not great. They do not answer their phones and wasn’t able to order room service. The restaurant was not amazing and service was slow. We also had to wait 35 minutes for the valet..

Upon arrival the valet was excellent, plus had our luggage in our room in 15 minutes - check in was a breeze, with a complementary eggnog to start our stay - Our room was perfect, plus it was decorated with Christmas decorations thru out, with tree, Christmas pillows and several Nutcrackers thru out the room - the Frannie & the Fox restaurant was outstanding, and our service Jimmie made our experience enjoyable - the ambience through out the hotel was impeccable - Even the hotel manager, Rachael, was the friendliest hotel manager we ever met. - if we had any complaints, it’s the room trash cans are too small - overall we had a wonderful from the hotel to the city of Charleston - will stay there again in the future, you can’t beat the location, makes walking around the historic city easy

Thank you for the multiple sides of hair in my to go meal. Spoke to management, told them I didn’t want a refund of my meal, just questioned their kitchen and personal cleanliness.

The Hotel was wonderful, my 2nd stay. Public areas were wonderful. My family had a blast visiting me at the hotel.

Room lovely and spacious. Outdoor area spacious, fireplace was beautiful and we enjoyed the evenings outside.

The hotel charges a high price amenity fee but doesn’t deliver on it. You’re suppose to receive free drink tokens at two sister restaurants which are never received. Each room is suppose to have complimentary sodas and snacks which aren’t there. The king size room is a joke and the bed barely fits in the room. I prepaid and they still charged the amenity fee after arrived. Be careful booking this hotel. You may pay less at better hotels with less deceptive practices.

Michael’s service was exceptional. He made us feel like family. We were on a staycation and asked for some great places to have cocktails and appetizers. He went above and beyond to find recommendations. It was an amazing experience, and he is definitely worth his money.

The Emeline was stunning! The staff were friendly and very helpful in answering questions and catering to our needs. It was beautifully decorated for the holidays!

From the moment we arrived, our experience at Emeline was nothing short of exceptional. This was my first time staying here, and I casually mentioned that to Rachel, the hotel manager — and what she did next truly embodied true Southern hospitality. Rachel went above and beyond by upgrading our stay to the Craig Conover room, and her thoughtfulness made our visit feel incredibly special and personal. It wasn’t just an upgrade — it was a genuine act of kindness that made us feel welcomed, valued, and truly taken care of. Emeline itself is stunning: stylish, warm, and perfectly curated with that effortless Charleston charm. Every detail feels intentional, from the inviting atmosphere to the impeccable service. But it’s the people — especially Rachel — who truly set this hotel apart. Because of this experience, Emeline will be the only hotel I stay at in Charleston going forward. Exceptional service like this leaves a lasting impression, and Rachel turned our stay into a memory I’ll always cherish. Thank you for setting the bar so high — we’ll be back again!

We love the service at Emeline. The valet team of Mark and Oliver are great guys and they took amazing care of my wife and I. They are first class!! Our room was clean and Frannie and the Fox was fun. The only negative is the $200.00 fee for a pet. That is a big profit grab and will likely cause us to look elsewhere next trip.