Courtyard Harrisonburg

Very convenient location and clean room.

I had an odd interaction with the staff member at the desk during our checkout. First, she was on her phone and didn't notice that I was standing at the counter. At check-in, we were given a piece of paper with breakfast instructions. It clearly stated at the top breakfast was "INCLUDED IN YOUR PACKAGE." I asked the front counter attendant at checkout where we would need to go and, she checked the computer and told us breakfast was not included in our package. I let her know that we received the paper and instructions from the clerk at checkin that it was. I handed her the paper, she checked again and said it wasn't. After a bit of back and forth (no raised voices or anything), she told me I could go to Starbucks and ask them to check. I told her, if it's saying no in your system, why would it be different in Starbucks's system? All this to say, I was surprised that she simply did not say, "I'm sorry. That was a mistake" instead of "Breakfast is not included in your package" REPEATEDLY. When I asked, "So did the lady at checkin make a mistake by giving us this paper and the information about breakfast?" she still stated, "It is not included in your package." There was no effort on her part to sound even a bit apologetic or say that a mistake had been made. I was totally fine with not receving a free breakfast, mistakes can happen. However, a simple apology or expression of understanding would have gone a long way. Instead, she continued to be dismissive, and the repeated the same statement with zero empathy. I'm wondering if this breakfast mistake happens often and associates are told to just repeat this statement? If so, I would advise that they add ANY kind of apologetic sentiment. It would go a long way instead of making customers feel like they are being dismissed. It's unfortunate that a good stay was marred right at the very end.

Trash cans out front overflowing

All was great

Everything went well. I would have thought for the price this would have included breakfast. At least coffee at no charge but we had to pay for it

The hotel clerks were helpful and pleasant. The best thing was how quiet the hotel was.

Great

Great location. Excellent restaurant with great food . Staff were great. TV was as good.

In room refrigerator was way too small. No place to hang wet towels. No room for cosmetics. Little sound insulation between floors. No place to put clothes -needs more drawers.

This is an old and tired hotel, in need of a gut-renovation. The bathroom was a 1970s throwback. Not good. On the plus side, the bed and bedding were good. Over all, disappointing for a Marriott property.

Nice place to do an overnight