DoubleTree by Hilton Virginia Beach

They accommodated the dogs we brought after giving us a hard time.

The staff was extremely unwelcoming to me and treated me as if I was dumb when I was asking about pricing and fees. The shower floor had some type of dirt or residue from the people before us which was a little unsettling, there was also a bug in the bathroom

Very disappointing experience. From check-in to check-out, the level of hospitality and customer service fell far below expectations. The reception staff were neither welcoming nor informative. As first-time visitors to the area, we were not given any information about the hotel's amenities, breakfast arrangements, or even directions to the elevators. We were left to figure everything out ourselves. At check-out, no one asked about our stay or showed any interest in guest feedback. The breakfast experience was equally confusing, as the staff seemed unfamiliar with the breakfast inclusion attached to our booking. Simple requests, such as obtaining a sewing kit, were handled without basic courtesy or professionalism. Housekeeping was also disappointing. On the second day, the bed was left undone, a used towel was placed back with the clean towels, and basic amenities such as bottled water and toiletry kits were not replenished. Having worked in the hospitality industry and coming from a family of hoteliers, I understand the importance of making guests feel welcome, valued, and cared for. Unfortunately, this stay lacked the warmth, attentiveness, and service standards that define true hospitality.

Nothing

Everything. No breakfast, had to pay for parking, pool was dirty, shower was small and water pressure was so bad . Hallways smelled , not a very clean hotel at all. No free coffee . I would never stay here again or recommend this hotel

It wasn’t worth the money

The whole experience

Front desk staff and shuttle driver Ginger were the absolute best

Bar staff not so friendly

Staff was nice and accommodating in every area of the hotel. They provided free shuttles to the ocean front and the staff were professional and courteous The pickup and drop off spot by the ocean was ideal to get to the boardwalk and the beach. The guests were friendly and the rooms were clean and their location was perfect.

No complaints

The staff were amazing. Rooms were very comfortable.

There was no microwave in the room

Location to our sporting event was convenient

Everything was good up until we found a cockroach in the hallway and then started reevaluating our choices. For the price, we would expect better. There were definitely less expensive options in the area that we overlooked because we have stayed here multiple times. The very large group that we travel with may reconsider other options next time

location

18 dollars for breakfast which is free everywhere else. Lack of coffee. Elevators need servicing