Staybridge Suites - Holland by IHG

Amazing, clean property,will definitely be coming back.

Staff was friendly and helpful. The first-floor 1-bedroom suite we were provided upon arrival was disgusting. It smelled of urine mixed with cleaning supplies. The bathroom walls were splattered with what I assume was dried urine. The suite had a lounge chair in the bedroom and there were ants crawling on the chair. There seemed to be mold or mildew on the ceiling above the wall vent in the living room area. It was awful. We requested a new room and got one right away, thanks to the helpful staff. The replacement room was on the third floor instead of the first. It smelled of mildew mixed with cleaning supplies, but the cleanliness was better and no bugs... I couldn’t shake feeling grossed out our entire stay. I felt itchy the entire time especially in bed. I will never stay at a Staybridge again due to this experience. I’m angry that I booked using Expedia and were forced to stay at this disgusting hotel with two children as we couldn’t get a refund. HORRIBLE. Additionally, the website stated we would have access to a free crib at check-in and I made a request on our reservation as well. We have an infant and a crib was a necessity. When we checked in at the front desk and I asked about the crib, the employee made it seem as though we might not be able to get one. He ended up “finding one,” but this added to some of my frustration. This place is advertised as being “kid” and “family-friendly” which is one of the main reasons we booked it, but that was not our experience.

The property was nice, clean and updated. Breakfast was good. My only concern is the delay to remove the incidental room charge; it has been two weeks.

Lovely large 2 bedroom suite for our family

It was clean and quiet

Great customer service

always had enjoyable stays at Staybrige

This was a simple overnight stay. Our room was clean and breakfast was decent. The pool was a nice size and clean.

It was beautiful! Would go again.

All good.

I slept better in the hotel bed than at home, so comfortable and the air conditioner stayed on all night, I need the noise to sleep so that was much appreciated. We enjoyed the courtyard and the pool as well as breakfast in the morning. We were close enough to drive to Saugutuck to sight see and visit the beach there many times.