Norfolk House

Booked for my father. He had a wonderful stay. Clean room and excellent host

The staff tried to accommodate us when we moved our dates and when our original room had mold on the walls, however, both rooms were not up to reasonable standards.

The original room we were placed in had not been used for at least two weeks, was very cold/wet, and had significant amounts of black mold growing on the walls. The shower was broken. There was garbage (takeout containers) behind the bed. The smell of the room (or the spores we were inhaling) gave my partner and I severe headaches for the rest of our day after only being in the room for less than an hour.

Chill

Nothing

Perfect location, just off the M4, very close to the M25. Found the staff very welcoming and helpful. Wasn’t expecting much as all we wanted was a bed for the night, but for the price it absolutely exceeded expectations, very clean and tidy. Would absolutely recommend to anyone needing a place to stay in Maidenhead.

I liked everything about it. Extremely good value for money, and you can’t say that about a lot of things these days.

Friendly staff - great room - clean.

Nothing in particular. Great stay!

No Breakfast

Everything was Great

I am writing to formally complain about a significant breach of contract and unsatisfactory service experienced during my recent booking at from 16.09.2025 to 17.09.2025. I booked and fully paid for a specific room type: single bed. This was explicitly confirmed in my booking confirmation. Upon my arrival at the hotel on 16.09.2025,I was informed by the hotel staff that my pre-booked and paid-for room was unavailable. The reason given was that the existing guest in that particular room had extended their stay. As a result, the hotel unilaterally decided to allocate me a different room. I was profoundly disappointed and, frankly, shocked by the alternative room provided, which I don't want to explain about it(room no 9) When I requested that I be given the specific room I had booked and paid for, the hotel management declined. Instead of resolving the issue, they suggested I cancel my booking, obtain a refund, and find alternative accommodation at another hotel. This suggestion was completely unreasonable given the circumstances: • Last-minute inconvenience: It was impossible to find another reasonably priced hotel of comparable quality in the same area at such short notice. • Breach of contract: The hotel failed to honor the confirmed booking for a specific room type that I had fully paid for. • Unacceptable resolution: Shifting the burden onto me to find new accommodation at the moment of check-in is a gross dereliction of their responsibility. Legally and ethically, a hotel is not permitted to substitute a booked room without the guest's prior consent, particularly when the alternative is of lesser quality or fails to meet the booking specifications.

Continuation: I am strongly requesting a full refund for my booking. This incident caused significant stress, inconvenience, and disruption to my travel plans. It is imperative that hotel management understands the severity of this issue and implements measures to prevent such behavior from being repeated with other customers. I urge Booking.com to intervene and facilitate this corrective action. As a valued customer, I trust that Booking.com will uphold its commitment to ensuring satisfactory experiences and hold its partner hotels accountable. I look forward to your prompt response and a satisfactory resolution to this matter. Sincerely,

Location

No restaurant or bar and very dated