Norfolk House

The location is perfect for walking to Taplow and Maidenhead. Bars and restaurants within a 10-15minute walk. A beautiful park is 5 minutes walk away. Bonus was the shower is phenomenal!

All great!

Location

Ì requested early check in and when I called they said earlier check in is not available but they gave alternative options of two single beds so accepted option on phone . On our arrival they gave us room with filthy smell no heating on and it was not welcoming at all. Very very disappointing. Will never ever visit again

Nice room size and comfortable bed.

Nothing

Nice place, comfortable room with good facilities. Mostly friendly staff, and nice breakfast.

Communication, or rather lack of it. I contacted the hotel weeks in advance to book veggie breaksfast - this took several emails - but I finally got a reply with a quote. I also requested a reciept for the booking payment and got no response. When I arrived I was overcharged for the breakfasts (higher than the quote) due to 'a mistake', which the owner refused to refund. Food was good though! In total I had to send 8 emails (no response at all to 4 of these) and make 3 phone calls to finally get the invoices sent to me, weeks after the initial request and days after my stay (fyi - invoices are actually required upon payment). Additionally, out of interest, 2 friends of mine arrived in late afternoon and requested breakfast for the following morning, only to be told, bluntly, "No. You haven't booked."!? - End of discussion -You may be surprised by this response from a business which puportedly exists to provide service and comfort to its clients? Anyway, the room was nice.