Guinate Club Apartamentos

Por añadir algo, la zona de la piscina estaba bien.

El apartamento estaba justo al lado donde pasaba toda la gente y se paraban hablar. El desayuno no me gustó nada, no tenia nada y muy caro.

The Guinate Club Aparthotel is attractive and well designed, and is exactly as shown in the photos on the website. Built on all 4 sides of the swimming pools; it also has a cafe/bar for light meals, although this does not seem to be open for breakfast or in the evening. The walk down to the beach in Puerto del Carmen takes about 15 minutes. There are taxis that can be used for the return journey.

The information provided by the management in the apartment is very limited, and almost entirely negative. I have stayed in many hotels over 25 years when I was working, and have never been told so little about the facilities. The television was not working when I arrived, and 2 staff members were unable to remedy that, so an expert had to be asked for (that is usually checked by the chambermaid before the room is ready for the next guest). Two reception staff could not tell me how deep the water is in the main swimming pool, and they had to make a telephone call to find out. The wifi in my apartment worked well, but another guest complained that he had not been able to get his emails during his stay. There was no written information in the apartment about the opening hours of the cafe/bar; nothing about the opening hours of the main swimming pool, or how deep the water is (which is a safety issue). Some information was available on the website, but guests should not have to ask the receptionists for basic information. The staff training needs improvement: I returned one day to find the kitchen window wide open (a security issue) and, as a result, I have a horsefly (el tabano) bite which, 4 days later, is the size of a Euro coin and still painful. I asked for a drying rack which other apartments had for wet swimming costumes and towels and, although it was promised, it did not arrive. I had a pizza in the cafe, which I enjoyed, but I had to ask the young man to give me a knife and fork to eat it with! In summary, there are management issues at the Guinate Club which can be easily remedied if the situation is approached from the guests' point of view.