DoubleTree by Hilton Dartford Bridge

We stayed at DoubleTree by Hilton Dartford Bridge for three nights over Christmas with my wife, our three young children, my mother-in-law and sister-in-law, and the experience was excellent from start to finish. What really stood out was the people. In a time when hospitality can feel quite transactional, especially around London and the South East, this hotel was a breath of fresh air. Every single member of staff we encountered was warm, attentive, and genuinely welcoming. It felt like proper hospitality rather than a scripted process, which makes a huge difference when travelling as a large family with young children. The Food & Beverage team were exceptional. Mihaela, the Assistant Manager, was an absolute force of nature. She was working in the bar on Christmas Day when we ate and was a delight, alongside the excellent Ashwin. We then saw Mihaela leading every breakfast service we attended, including the very busy 9–9:30am period when the restaurant was absolutely full of families. Despite the pressure, she led her team calmly and professionally. I’ve seen many teams struggle in those circumstances, but this one coped admirably. Breakfast service was supported by the lovely and hardworking Farzana, along with Alex, Violeta, and Bipanan, all of whom were friendly, efficient, and unfailingly polite even during the busiest moments. Front of House were equally impressive. Evie gave us a wonderfully warm welcome and went out of her way to make our children feel special, particularly our nearly five-year-old son, who was thrilled that she shared her name with a Pokémon. Costin, Thushy, and Caitlin were also fantastic, friendly, approachable, and clearly passionate about what they do. Housekeeping was excellent too. Dorina, the housekeeping supervisor, was charming and professional, and our rooms were spotless throughout our stay. The pool was a great bonus for the children, and the booking system worked well even with many families staying at the hotel at the same time. Every member of staff we encountered was superb, and it’s their warmth and professionalism that really made this stay memorable. We would happily return and would strongly recommend this hotel, especially for families looking for genuine hospitality and a relaxed, welcoming atmosphere.

Nice hotel, located near Dartford Tunnel/ Communication was very good, and staff very friendly. Room was spacious and clean. Breakfast was buffet style with plenty of selection. Reasonable size swimming pool and Jacuzzi.

Had a great stay at the Doubletree by hilton dartford bridge. The Health Club is really nice, well maintained, and a great place to relax. The Health Club staff were absolutely amazing — friendly, welcoming, and very professional. The restaurant staff were also excellent, providing great service and making us feel well looked after. Overall, a very pleasant experience and I would happily stay again.

We had a lovely experience at the hotel, pool staff were very kind and friendly. We were served by a staff called Lucy who made us feel very welcome and was very helpful.

Kind staff very engaging and helpful. Good food . ,,,..........................................Special big thank you to Caitlin

Went to the restaurant for a meal. Rubyann was very attentive and gave great service. She was ace! What wasn't great was paying 10 pounds for one bit of cheese on toast! At least my server was worth it. I'd go for the service but not the extortionate food prices.

Anastasia was very friendly and kind, she took her time and helped me to look for my colleague's lost &find item and delivered it to my room. Staff at bar&restaurant also very nice, good selection of drinks and lovely food. The only down side was noise from a big group of guests, they concurred everywhere and corridors in the building which was just bad luck

I had a lovely stay! Special thanks to Anastasia on Reception, who was warm, friendly, welcoming and helpful - going over and beyond to ensure my stay was a pleasant one! Thank you, Anastasia!

Anastasia at reception was absolutely wonderful. She greeted us with a genuine smile, made us feel welcome instantly, and handled everything with such kindness and professionalism. She truly made our visit special.A big Thank you for her professionalism !

I had a wonderful stay at this hotel, and I would like to especially thank Anastasia from the reception for making my experience truly excellent. When I had some issues with my room, she was proactive, supportive, and incredibly efficient in getting everything sorted out quickly. Anastasia is very friendly, professional, and kind, and she truly went above and beyond to make sure I was comfortable. She is a real asset to the hotel and absolutely deserves recognition. Thank you again for the great service!