TownePlace Suites by Marriott Indianapolis - Keystone

Bad area,unsafe

Drug use and lots of people in and out all night

Excelletn loaction, super firendly staff, all amenities were up to the mark

breakfast could be better, the location is closing down.

Truly the most disgusting hotel I’ve stayed in. Filthy. The carpet and sofa in the room were crusty with years of grime and there was trash everywhere outside along with broken furniture and overflowing trash bins. I would never recommend this place to anyone.

Everything was broken, old and very dirty, no light in the room, air conditioning very noisy, we didn’t live it at all

The location

The staff at the front desk and manager was rude and disrespectful

The room was clean when we got here. Except the dirty fork in the silverware tray.

We signed up for housekeeping every other day and no one ever came by for the week we were here. They also charged $60 for early check in and the website says it was supposed to be $30. The front desk lady seemed put off every time we came down to the desk. She was rude and standoffish. The fridge was shut off and there was water all over the floor when we got here.

We were very disappointed in this hotel. For a family that travels often for sports, the price for the hotel is not acceptable. Then we noticed the same day that we checked in that the price had dropped over $50 a night and they would not honor it. Overall, the online pictures did not match the reality of the wear of the actual room and building as a whole. Stains on furniture, gaps in doors that you could see light, floors felt dirty, broken doors, ripped/cracked chairs. We definitely did not appreciate housekeeping having a mini concert in the hallways at 8:30 in the morning. Thankfully the beds and pillows were comfortable, only good thing of the stay.

When I arrived the receptionist very rude, when I left the receptionist nice but I need late check out just for 40 min and his charge me 😩

The sofa bed was a bare stained mattress I had to get sheets and make the bed myself for $215 worst return for money.

Perfectly clean, and really friendly customer service. Will stay again, and would recommend!!