TownePlace Suites by Marriott Indianapolis - Keystone

The rooms are dated and for the area where the hotel is i was expecting more modernization. The price however was good and the staff at the front desk was amazing. THE YOUNG LADIES AT THE FRONT DESK HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS.

A little dated. Body wash in shower was empty. Sofa torn. Breakfast very good! Great location.

Great respectful staff, excellent location if you’re looking to shop but not wanting to be in the actual traffic from the malls. Fair pricing just would need better remotes but other than that everything was great!

The room was clean, the staff was friendly, and the bed was very comfortable.

The body wash wasn’t refilled before my stay and I ran out in the middle of my shower.

We’ve stayed here 3 or 4 years in the past. Love the hotel and the location…but each year it seems to have gone down hill a little bit.

Furnishings need an upgrade. Staff gave us wrong info.

My wife and I stayed 1 night at this location. We checked in at a reasonable time in late afternoon. The room I selected through the Hilton app was "not available" so they moved us to a different room. The next morning at 8am, we were jostled awake by the sound of repeated attempts to use a card key to open our dead-bolted door. I thought at first it was a guest mistakenly attempting to enter the wrong room, but no. When I got up to answer the actual nocking on the door, I noticed that the hotel's *smart* system was displaying a "Welcome" message on the TV for a guest's name that was not us. And at the door was a person from the front desk who "wasn't sure if there was anybody in this room". When I later questioned this event at the front desk, the manager gave the excuse that "the system is new" and they were still learning it. They also said we were registered as a "no-call, no-show". If not for another guest's welcome message showing on the screen, I would probably believe that. After another hour, the TV turned back on again displaying a welcome to us again as it did when we entered the day before. Another oddity, though not one worthy of a such a low rating, it takes 5-10 minutes of running both the sink and shower on the hot setting before the water is bearably warm. It does get hot after several more minutes. It just feels so wasteful to need to run water for so long to be able to take a comfortably warm shower. On the positive side - The room was quite clean; the bed was comfy; the toilet paper was relatively decent for a hotel; the included breakfast was standard quality, but enjoyable. Other negatives - Rooms on the same side as the elevator are subject to highway noise from the I465 bypass. We are unlikely to stay at this location again.

This stay was absolutely wonderful! The staff were all super friendly! We were greeted with a smile, a warm welcome and thoughtful gift bag! The free breakfast had so many options that were even allergen friendly! My husband can never eat at the "free breakfast" options dur to allergies but they had soy chocolate milk, gluten free bread at this hotel! The rooms were clean and so spacious! The full kitchen was even fully stocked with dishes to eat & cook!