TownePlace Suites by Marriott Indianapolis - Keystone

Staff was welcoming and helpful. Location is safe, quiet and very close to good restaurants and shopping. However, rooms need a deep cleaning and a refresh. Minimal kitchen equipment, carpet torn and stained, couch/sleeper dirty,

This property is run down. definitely overpriced for the condition. I suppose the premium pricing is due to location near Keystone area, which is a plus. there were numerous issues with the room. from leaking refrigerator both inside and onto the floor TO two doors (bedroom and bathroom) that wouldn't close with out extreme effort (the doors drug on the carpet making them almost impossible to close. an easy fix). When I raised issues with local desk management I was informed they were sold out for the weekend so i was unable to switch rooms. i had booked 2 rooms for family event. The swimming pool looked to be clean but was incredibly small given the size of the facility. OVERALL a disappointing experience.

In town for a work conference, had 3 rooms reserved. Arrived only to be first told they overbooked & didn’t have any of our 3 rooms available. Then the story changed to they couldn’t put us in 3 rooms that “were damaged overnight.” Regardless, we had to scramble to find a place to stay last minute after a long day. The main office smelled very musty the main office smelled even though they had 2 misting machines putting out scented mist in the lobby to try to mask the odor. The only positive was the lady working the front desk was very nice & very apologetic. Will never consider booking here again.

We had a 2 bedroom suite which was really nice.

The breakfast was great the first morning we were there. The next two mornings a group of people traveling together (all dressed alike) came in as a group and took multiples of everything back to their rooms, leaving everything empty for the rest of us. The staff didn't speak English and we did not speak Spanish, so it was difficult to find out if more food would be available or if the missing food--eggs, bread, etc. would be replenished. A number of people went elsewhere for breakfast. One of those days there was no juice or cold water available (the doors to the juice machine were closed). After this group left, things were somewhat better, but eggs were often not available and the staff could not understand questions about whether more were being cooked. Salt was only available via a huge box of salt that only had a huge opening for pouring salt into a measuring spoon (you could not sprinkle salt on your eggs), but much of the time, eggs were not available. For several days English muffins were the only bread (no slices, no bagels.). The staff was friendly but could not communicate with us easily. We did try online translation of words (English/Spanish) which worked one day.

The hotel needs some updating. The room was clean and had everything we needed, but the sofa, chairs, carpet & bedding smelled musty and old, like a house that needed new carpet, fresh paint and deep cleaning. I think the years had absorbed odors that won't go away without a refresh..

Front desk clerk was very dismissive told me I could not get cribs for my two babies because they were locked up and she didn’t have a key. Room was not thoroughly cleaned I literally has to throw things away and wipe things down VERY DISAPPOINTED

The staff was very pleasant!

There was a roach in the refrigerator so we had to change rooms. Then the second room had a big crack in the tub which caused leaking in the building and our was cut off without notice. We were in the middle of taking showers after my daughter's basketball tournament. The next morning we had to walk to the room where the roach was to take showers.

This property is hidden behind a strip mall but conveniently located to several bus lines, which I used instead of taxis because none were available (I don't do ride sharing apps). But the staff was so friendly and helped make my stay very comfortable! Loved the kitchen area and room space/layout. Will stay here again if and when I visit Indianapolis again.