Studio 6 Corporate Extended Stay Philadelphia Malvern Swedesford Rd PA

Location was helpful

Rude and unorganized staff, our reserved and prepaid room was not cleaned or prepared for us, walked in and appeared someone had been sleeping in the unmade bed and trash was everywhere, the new room we were put it the air conditioning was broken, the sofa bed was broken, there were clientele who were drunk and agitated police were called to remove them from property

Comfortable bed

Garbage outside by entrance, broken counter table in room

DO NOT BOOK THIS HOTEL! We booked a room and called a few days prior to confirm our reservation. We arrived the day of and were told our reservation was cancelled because there weren’t any rooms available. We had to go to another hotel and spent 3x the amount. The manager, Jay, told us our money was already refunded, which it was not. I disputed the charge with my bank, which they fought and stated that I cancelled the reservations. 2 months later and I’m still dealing with this and all I want is my money back. The manager is so rude and keeps brushing me off! It’s absolutely ridiculous! Do not go here!!!

I received your confirmation for my room. When I arrived at 9PM the clerk stated they OVERBOOKED and had NO ROOM for us... Not only us, but another family. We had to DrIVE BACK home ony to return to our venue the next day.

Absolutely nothing…

Staff shortage— waited forever to get checked in; Place was filthy—2nd floor hallway looked like it hadn’t been vacuumed in ages— you can see the filth as soon as you walked off the elevator; left over food in the refrigerator, which was green and moldy; dust under the bed and something else that I couldn’t make out which I assumed was leftover food; pillows on bed looked old and dirty, and the lining on the outside of the bed was ripped. As we were leaving and getting back on the elevator, another person staying there opened her door and was complaining that her air-conditioning wasn’t working as well as a second person standing in line downstairs, waiting to complain as I was waiting to tell the check-in lady that we were leaving and not staying. I can’t believe they had the audacity to charge us when we didn’t stay and we were out of that place within 15-20 minutes after everything we saw. My daughter was the one who booked the room and I told her we would never go through a third-party site again.