Fiesta Americana Cozumel All Inclusive

One of the Best experiences in a very long time, the staff beyond of amazing Jorge Carrillo Edgar araiza Hostess Alejandra Vicky quesadillas Manuel Manuel rubio Edwin cobo Gabriel Alcocer And Salvador & Jazmín from entertainment AMAZING

Angel, Belem, and Yazmin made this the best birthday ever!!!!

Incredible value. Our concierge JC took great care of us, and even took some extra steps to make our experience more special. The rooms were spacious and comfy. The building is old; in some rooms our party noticed a dank smell. I saw what appeared to be mold in some of the caulking near the sink. The food was great as well as the service and entertainment. The location is superb.

The wait and service employees made this vacation very relaxing and enjoyable. All of the workers were very sweet and accommodating, attentive. Everyone except for OPERATIONS MANAGEMENT! There’s A LOT to be desired, very unprofessional and uncaring. Focused on money only. We planned a VERY long overdue family vacation, in which were originally made erroneously by a third party. So, if you need any help at all, your patronage does NOT matter to them, and you’ll receive ZERO help in trying to get assistance. My reservations were inadvertently made in October for 4 family members, only 2 had been mistakenly booked, we needed ACCOMMODATIONS for 4 people. So, despite MANY immediate numerous phone calls and emails, they refused to change the room to 4 people. Same date, willing to pay for an ajoining room or room very close by. The management, ENRIQUE CALDERON, VP of Operations and front desk manger Marisol REFUSED to work with us and WOULD NOT give us a room for 4 people on the same date or a credit towards a larger room. My “choices” were to either take the room or lose all of my money. It was SUPPOSED to be a FAMILY VACATION. I had tried for months, as I knew from being online there were plenty of rooms left. So, we could NOT understand why we could not stay together with our FAMILY vacation. They had plenty of 5 person rooms available at the time.They told me if I don’t show up, made even the slightest change in my reservation, I’d lose my $3k. So, separate rooms it was, not even close to each other. Do NOT stay here. Management is the WORST. No assistance or help, understanding or sense of even caring. They will NOT accommodate you!! Very disappointing!! I know that this review will likely be responded to by a bot, but I’m warning you to STAY away from this place. Many other resorts work with their customers This was all completely UNACCEPTABLE!!

Went with a group of 6 other friends, a variety of ages from 30's to 60's. It was our 1st time at this Fiesta Americana but we have been doing all inclusives for over 20 years. The resort is on the smaller side so very easy to navigate & crossing the road to get to the beach club, ocean & some of the restaurants was not a big deal. For those of you who smoke, there is 1 spot down the stairs from the main lobby on the street but not a big deal. Getting in & out of the ocean without an actual beach access could be interesting for a lot of people, very rocky to enter off the steps or you can enter by ladder access. It was great to be able to see all kinds of fish just looking off the dock or "beach" area for tjose of our groupnot wanting to try to get in & out of the ocean . The rooms are nice, clean, hot water, great A/C & 24 hour room service is a nice option if you don't get a reservation at night. They clean daily, stock the fridge with coke products, 1 Tecate light, 2 Superior beers, bottled water & a few snacks. They also leave bottles of water by the bed & sink area. The room for the shower & toilet was very tight but the rest of the room was spacious. We had a double bed with ocean view on the 6th floor & could see the pool area as well from our balcony in #610. The balcony had a bench, 2 chairs & a side table. We tried all 3 evening restaurants & had great food at all of them, the menus are not big but even our picky eaters found something to try. The resort was not full by any means when we were there so easy to get reservations & lounge chairs. The entire resort is very clean, staff was friendly & Miguel at the pool kept the drinks flowing with a smile on his face. The pool entertainment wasnt much to write home about but it was typical for most resorts that we have been to. They all work very hard to keep you happy & deserve lots of tips. The buffet was not overly large but had a decent variety of fresh food every morning & afternoon with 2 cooking stations for omlets, quesidillas, etc. The snack bar & cevechie day time restaurants had good food choices as well. The coffee bar was a nice option for the morning with pastry options & a few sandwiches & ice cream later in the day. They have a small nightly show from 7 to 8pm, nice entertainment but that's about it for the night other than dj music playing at the lobby bar until 11pm & then the place shuts down for the night. We take a cab into town a few times looking for a little more entertainment, itvwas a 20 minute ride & $15 each way. We did not have any issues paying in USD for cabs, shops, tips or restaurants but we did have to pay our resort fee with a card as none of had pesos & the resort does not take USD except for tips. This place is great if you are looking for a laid back, quiet & relaxing atmosphere but not for those looking for a fun party vibe. I would go back again when I'm in my 60's or older but it wasn't enough night life for the younger ones in our group. Possibly the cleanest & best food we've found on the island for all inclusives though!

Location and public areas are beautiful with a mid century vibe.

Rooms were a bit dated.

Everything about this resort is fantastic,the cleanliness,snorkeling,food(thanks to head chef Jose for ever changing creative menu but perhaps the best is the wonderful staff.Such warm beautiful people have been a pleasure to get to know after 7 visits. At the beautiful breakfast pelapa on the beach,you will be greeted by the warm welcoming smile of Alex the hostess.Always a great way to start the day.You will meet my oldest dearest friend Arturo,the day captain.He will ensure that absoluely anything you desire,he is there to help in the most sincere way.What a fine gentleman!Be sure to bet the lovely Vicky to make you the best chorizo breakfast taco in Mexico.Gabriel is a warm attentive breakfast waiter. After a great breakfast settles,you can enjoy snorkelling and seeing spotted eagle sting rays ,nurse sharks,cuttlefish and giant star fish among others. You come out of the water and wash off and head to your beach bed 50 feet from the dock and the fastest best beach waiter in Cozumel Aaron tis there within minutes to get you a drink or some great food from the grill or Civicheria. Perhaps you want to overdose on seafood at the buffet or my favorite place on earth,the cevicheria right on the water.Glendy and Jose are so wonderful and bring you the best,freshest seafood.Moving on to dinner options that may be booked a la carte any day in advance,you will be welcomed by the lovely Fernanda.you will be served by the best waiters in each restaurant.Mexican,Felix,Italian,Louis and Jhonny and my favorite,Asian ,Manuel,Luis and the most personable best waiter,Edgar. A fantastic option is sushi available from any restaurant. I must mention that arriving or,sadly departing,Martin is so helpful with all arrangements with his wonderful demeanor. Alex can book you anything you want from a scooter dropped off or a day trip.He is so accomodating and warm.Imagine finishing breakfast and you want to book a jeep for the day.It arrives a few hundred feet away in an hour! I cannot say enough about this wonderful resort and the warm genuine people that work here. We absolutely cant wait to return each year and see the dear friends on staff and fellow travellers that we see each year.We came for 2 weeks this year and brought 14 family members but may have to do 3 weeks next year.