el PRADO

Liked the room, very nice and location is great. Over priced.

Over charged for credit card hold for incidentals, eventually credited after vacation was over so it tied up my money while on vacation. Ordered a GLASS of champagne from room service and was brought a bottle, then felt akward about refusing it and having to wait forever for a glass of champagne. Valet driver misplaced our key FOB and had to wait 45 minutes for my husband to go with a staff member to find vehicle in parking garage and discover the FOB was placed on the wiper blade of the windshield!!! Anyone could have stolen our vehicle from that garage. You have got to be kidding me... Staff leaves much to be desired in the business of hospitality.

The staff were very helpful. Great check-in. Rooms were big & bright. No breakfast which was GOOD - then I could wander around for coffee places near hotel which were aplenty!

Tons of ants, called the front desk. They wouldn’t do anything. Tired of dealing with them.

The location of this Hotel was optimal for my business trip. My room was amazing, and everyone was so nice. I would definitely stay here again!

Spanish architecture, very quiet, spacious room, valet parking

The location is great and the staff checked us out was great as well. The bathroom was very clean when we checked in.

The room layout was kind of strange but pretty large comparing to other hotels in the area. The issue was that the cleaning staff did not clean the bathroom at the 2nd night. The bathtub was dirty, so we had to clean it up. The floss and toilet paper were not filled. We did not bother to call as it was near midnight. We were disappointed it was not cleaned even with the high tips we left on the 1st night. Also, we were not explained about breakfast areas and complimentary drinks when we checked in. We found it out when we were checking out.