Sonesta Essential Augusta

Convenient location

Room did not have a microwave. They didnt have any tissue in the bathroom. They don't have a snack or drink machine. The room was hot and I wasn't able to lock my doors. I paid 77 to stay and was highly disappointed... Wish I could get a refund or a free stay at another hotel. I'm so disappointed!!1

has bugs

I liked that it smelled good,very clean,I felt very comfortable and safe

Thankful I had my own towel. Bed linen and towels were dirty. There was also a smell of cigarette smoke inside.

N/A

It was nice and quiet during the day; I work nights. The room smelled like smoke and had soft spots in the floor. The tub in the bathroom had stains. Okay for a quick night stay.

I was very disappointed with my stay. I want to be clear. The customer service was excellent, but the condition of the hotel was lacking. I had issues with my door to my room, side door was broke and there was not an iron in my room so I requested one and it took an hour to get there, the bed was not comfortable and the water in the shower was not hot. I am not a picky person but I didn’t have a good stay.

I forgot the lady’s name at the front desk but her CUSTOMER SERVICE SKILLS WERE AMAZING!! TOP TIER!!! She has “Ritz Carlton” type of service!!!! Highly recommended as I’ll be staying again when I return next week.

Needs pest control under freezers in room