Residence Inn by Marriott Scranton

The residence suite in in Scranton, Pennsylvania, Dickson city Pennsylvania, has three of the kindest front desk people that I have ever met customer service. I have been a customer service for over 50 years. I have no idea what their last names are, but, the gentleman that we always speak to at night‘s name is Michael, Mary Wilson and Edward.The rest of your staff could use a little extensive customer service services training.

We paid for a king suite and was told upon arrival only queen available. Had to pay for parking and the tv in bedroom did not work. Hotel showing age and not well kept. Will be switching hotels when visiting this area again

Home away from home .... comfortable, quite,

Very nice hotel. Breakfast was great with hot and cold options. Rooms were clean and comfortable. We booked a 1 bedroom but was upgraded to a 2 bedroom.

The Inn was clean and in a perfect location. The staff was very polite and helpful! Michael the front desk evening manager was very helpful and gave us good recommendations of places to go and things to do in the area. My husband and I had a delightful stay. Planning on returning in the fall.

Clean. Good breakfast. Nice amenities.

Room was not ready until 530 pm. Front desk clerk complained about customers while we sat waiting. She did apologize for the wait and thanked us. Not Marriott professionalism. Dog baking in a room non stop during morning hours.

at side super loud!