Courtyard by Marriott Charleston Historic District

I travel to Charleston quite often for business. As a Titanium Elite member, I choose Marriott properties and have been extremely satisfied with the majority of their hotels with the exception of the Courtyard by Marriott Charleston Historic District. Other than their ideal location the hotel and their customer service lacked southern hospitality that the area is known for. Their rigidity left me extremely disappointing. Beware: check your bill before departing, do not take the representatives word for anything, and ensure that a current bill is emailed to you after. This hotel is only interested in short term profits rather than maintaining a high standard for continued customers. FYI: If you want an exceptional hotel with excellent customer service and superb management support choose the Courtyard Mount Pleasant (owned by the Hotel Bennett) instead and uber/drive in to downtown. Also, the price point is much, much better.

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My experience this stay caused me as a life-time gold member to give away my remaining points (nearly 350,000) because I will never stay at a Marriott again. The staff and corporate know the details, and I am sure yet another form response will follow this review.) But this is my feedback as a customer. I don't expect to keep arguing about MY feedback.

Can't Speak highly how accommodating they were from how seamless it was to check in. Meals were fantastic and always on time. If we ever come to Charleston again we will definitely being staying here again.

The staff at this hotel is phenomenal! From the catering team, to the front desk, to the cafe attendants, to the valets = EXCELLENT!

There was no provided breakfast

room had no safe or make up mirror

Excellent hospitality and facilities!

I coordinated a business meeting for 46 guests to stay at Courtyard by Marriott Charleston Historic District. I worked with Ashlynn Hill, Carson Kosar and Tess Schwemmer. Coordinating a meeting this large always involves many changes. Ashlynn was on top of everything and made changes daily for my team. Carson ensured that I ordered the correct media equipment and ordered the best meals for our group. Thank you also to Jay Bryant, Caddy, Destiny, and Heather. Great Experience.

A lovely, large hotel: clean, classy in parts, good ambience and decor; and 2 nice and helpful staff in Rhiannon and Austin 🤗(an exception was a receptionist, who didn't know where the tourist information centre was nor how to direct us! We had to help her😐).  Our room was spacious (as we'd paid for / requested); albeit with 2 large beds for a double room!  The hotel is well situated, making it relatively easy to walk to various places of interest, restaurants, shops, etc. It has an external swimming pool and sitting area (inside and out). There is also a biggish library, and 2 PCs to use. Furthermore, it was 'refreshingly' lovely to have easy access to chilled water (although surely providing water in the room for new arrivals isn't too much to ask; especially given the heat!).  In terms of negatives: 1. The 'complimentary' wifi' was problematic. We finally got this resolved, with the help of Austin; getting in touch with the hotel's internet provider and they connected us externally. However, it meant 3 days without any connection on our phones (which worked fine around the rest of Charleston!); 2. Housekeeping staff were VERY slow to make up the room (mostly done late afternoon)! Once they forgot to dress the bed!  3 It was disappointing to have 2 large beds, with the side tables between the two. Consequently, regardless of our bed choice, only one of us had access to a table! 4. Curiously there is no safe in rooms (but safe deposit type of facility at the reception desk; but not very private and, presumably, one would have staff standing alongside, as it's also the receptionist spot! 5. The sun beds were uncomfortable; and management should try them: I'm sure replacements will be soon ordered thereafter! 6. No recycling bins: the manager advised everything was sorted out eventually, but I advised doing it at source would be much better for core messaging, customers, and housekeeping staff: he didn't agree and I'm unconvinced! 7. It was frustrating that while coffee is well catered for, there was no kettle in the room or indeed hotel, surprisingly! Surely breakfast t-bags are not a stretch to provide, alongside a kettle for tea- drinkers; even from reception. On occasion, staff were able to procure some teabags and hot water; albeit separately. This was a cumbersome process and experience for them and us! Tip: It's easy to get a Carta (public transport) bus from the airport, especially as it's only $3 each! Look for the semi-covered Carta bus stop; and Route 11.