Sonesta ES Suites Charleston

Rooms were dated but clean. Staff was warm, helpful and overall excellent! Liked having the laundry basket in the closet.

The staff was helpful and friendly and its location was very convenient . The pool was enjoyable as well. There is also plenty of parking and this location was very quiet.

Our room was very dusty as if it was cleaned but sat for a long while . The smell of weed was strong through the hallways that eventually made its way into the room. Only certain channels worked on the TV and I could not get the stove hot enough to boil a pot of water.

The air conditioners are VERY loud. We could hear the other rooms ac kicking on & off.

The employees were extremely nice! I travel often and I’m not sure I have ever encountered such nice staff….maybe 1 or 2 of them, but never every single one, from the front counter staff to the employees doing breakfast.

I booked the room with a couch bed for my daughter. When we pulled out the bed, the mattress was filthy. It had stains all over it-one looking like a large blood stain that had been scrubbed but clearly still there. My daughter ended up just sleeping on the couch which cleanliness was also questionable.

Very large rooms. We were upgraded to a two bedroom suite which worked out well because our son and his wife met us there. Because each bedroom had it own bathroom, we asked that their room be cancelled and we all just stay in our room. Staff graciously agreed. So, instead of paying for 2 rooms we paid for one at no additional cost to us. Very nice kitchen area with full appliances. Ice maker in the fridge worked very well. Free breakfast was outstanding. Good variety of food and what was supposed to be hot (eggs, bacon, etc....) was hot. I loved the automatic pancake maker.

TV in living room area did not work very well. We could get very few channels (sometimes none at all) because it kept saying 'signal lost'. Telephone in our bedroom was dead.

Breakfast was good. Location was great

Thought had 1 king 1 queen size bed. Turned out to be 1 queen 1 sleeper sofa. Staff could t upgrade since was paid by booking.com