Embassy Suites By Hilton Seattle - Tacoma International Airport

Nice clean room, very helpful staff

The breakfast was great they need to add bacon

The pool was closed and only one elevator was working

The breakfast and happy hour are good

Only 1 of 3 elevator worked. Room was full of ants and their solution was to leave a vacuum in the room so we could vacuum them up. Staff was not very friendly. The pool was closed even though online said it would be open.

Absolutely terrible experience. 1 out of 3 elevators working, garbage cans overflowing, poor water pressure, no hot water only luke warm, pool closed, parking gates broken, lobby unwelcoming, rude night staff.

Location

Construction, going on in the hotel, I was two minutes late for breakfast and couldn't get breakfast

Most of the staff was friendly, especially the house keepers and maintenance people, breakfast omelettes are good.

Only one elevator out of 3 was working, hotel was booked full so this was a major inconvenience, took upwards of 10 minutes each time. Ice machines were not working on 6 of the 8 floors including mine. I booked an accessibility room and was put on the 8th floor, which with only 1 elevator was a major inconvenience. Garbage cans on the grounds remained full the entire weekend. Lobby was not a welcoming area like it has been on previous stays, they closed the lobby at 10pm, which was not mentioned anywhere on the booking page, and 10pm closing really means the disgruntled night staff asked us to leave at 9:45. It was nice last year to be able to relax in the lobby with the adults after 10pm once the kids all went to bed, this year we didn't have that. Hot water on the 8th floor took 10+ minutes before it worked, and even then it was just warm, not hot. Pool was closed, which was also not mentioned on the booking page when I booked. Parking gates were not working, so lines backed up and people were frustrated, this made getting in and out of the hotel way more difficult than necessary, especially since we were all charged for parking, that was in fact not secure or had functional gates. Water pressure was terrible in the showers. One guy told me the elevators have been broken for over 6 months, which for a multi million dollar company is just outrageous.