Van der Valk Hotel Mechelen

Mooi, schoon en topkamer.

Weinig

De ligging, de ambiance, gastvrijheid. Fijne kamer, leuk om op de pool te kijken

Bed iets te zacht voor ons maar dat hoeft voor iemand anders juist fijn te zijn. Kleine gebreken gaan wel wat zichtbaar worden.

On the first day, I decided to extend my stay, and when I asked the receptionist if that was possible, she said there were no rooms available and that I should check again the next morning at the earliest. This was difficult because I already had to plan what to do with the rest of my stay. I went back up to my room, opened Booking.com, and immediately saw that rooms were available, so I booked one. I went downstairs to ask if we could stay in the same room. I was told no, and the next day it turned out that even though I had specified two separate beds (I was with my adult son), there was only one shared bed. I eventually got the room, but it was an unpleasant experience because the receptionist made every request I had more difficult and, I felt, tried to ensure I didn’t get what I wanted. With several interactions with the same person, it became increasingly difficult and less and less pleasant. And that overshadowed the rest of my experience

Very bad and dismissive attitude of the receptionist