Bourbon Orleans Hotel

There was literally no hot water. We were told to turn on the shower and run the sink for 15 minutes and we would have hot water. We ran both for over 45 minutes and we barely got tepid water. The staff told us that is just how it is. After speaking with Alex, the front desk manager....who tried to help, we decided to switch hotels. Stayed one night out of our 5 night stay. Alex was the only good spot. The rest if the staff was rude and condescending.

There was literally no hot water. We were told to turn on the shower and run the sink for 15 minutes and we would have hot water. We ran both for over 45 minutes and we barely got tepid water. The staff told us that is just how it is. After speaking with Alex, the front desk manager....who tried to help, we decided to switch hotels

Ideal location to explore the city.

No complaints!

Breakfast was very good, very clean hotel. Staff was very

Their elevator is at an end of a hallway and it’s a very long walk to your room. We had a disabled sister and it was too long to walk.

Great staff and friendly - beautiful lobby

Put us in a handicap room without telling us. The shower was broken and too late at night to switch rooms. Don’t like handicap rooms - told front desk and all they said was sorry. Toilet was awful!

Lage

Sauberkeit, Freundlichkeit

The guest room that we stayed at was very small compared to how it was depicted on your website. The room had very outdated decor; and generally overall looked pretty beat up, from peeling wall paper, to electrical sockets that did not hold our cell phone charger (socket was too big???); the iron /iron board were super old (also the electrical socket could not hold the iron plug, it would keep coming out and the wooden blinds did not work, did not close all the way and the light from the pool came right through the window. I'm extremely sensitive to light and as a result had a difficult time sleeping well! There were no curtains or shades to pull down to block the light. The ways are extremely thin--we could hear people outside. Overall very below standards for the price I paid. And, to top it off, the staff was very unprofessional/ rude/ valet parking is so costly and they take forever to bring you keys. Very disappointed in this property. Will not be returning to this property. The only thing good about this hotel was Roy (?) the concierge who helped us--thank you Roy for being a true professional.

The location is right off of Bourbon street so you have east access to all the night life but the square is also a few steps the other direction. A 10 minute walk gets you to most places in the area with ease. There’s easy access to the on and off bus route as well, so if you want to venture out it’s also an easy walk to get to.