Papago Scottsdale by Reside, Trademark Collection by Wyndham

The bed was very comfortable, clean and I enjoyed having multiple pillows instead on two between 2 people.

The bathroom door opens into the bathroom, would be easier for it to open towards you but that is no big deal at all.

The outdoor little area and the pool looks nice I didn’t use it, but it was nice.

I recently had a very disappointing experience at this hotel. First, I accidentally booked the room online for the wrong date at around 4:00 AM. When we arrived, the front desk agent immediately told us we could not check in until 3:00 PM. I understand policies exist, but we politely explained the situation and asked if there was any way she could help us. Instead of showing any empathy or offering possible solutions, she was rude, dismissive, and made us feel like we were an inconvenience. When we returned after 3:00 PM on the correct day, we had another negative experience with a different front desk employee. I had already completed the online check-in process, provided my card information, paid the required deposit, registered my vehicle, and completed all requested information to make check-in faster and easier. Unfortunately, I had forgotten the physical card used for the reservation. Rather than calmly explaining the policy, the employee was again rude and seemed annoyed that we were even there. The entire interaction felt unwelcoming and unprofessional. What made the situation even more frustrating was that I was charged the $100 security deposit during the online check-in process. When I returned with a different physical card, the front desk employee charged another $100 deposit to that card as well. At no point was it clearly explained why I was being charged twice, and having two separate $100 charges placed on my cards was extremely frustrating and inconvenient. To make matters worse, when we finally got to our room, there were “No Smoking” signs posted everywhere, yet the room smelled strongly of cigarette smoke. It was obvious the room had not been properly cleaned, deodorized, or inspected before our arrival. Overall, the customer service was disappointing from start to finish.

The rooms are clean. The pool is nice. The courtyard area is very pretty and maintained. Would stay here again, if 1) the parking is included in the rate 2) they allow parking on the side of the building where restaurant guest parking is at.

No elevator is a big downside - lugging luggage up and down is no fun. The parking is on the furthest side of the building and is PAID. The closest parking is for the restaurant guests, NOT the hotel guests, which is ridiculous. Also, there is NO security or gate - it's just an open lot. It doesn't offer any security or benefit - it's just a plain money grab. Just include it in the rate of the room. And make the ENTIRE lot available for hotel guests - why in the world am I PAYING for parking that is at the FURTHEST location from my room?! It feels like you value restaurant guests more than hotel guests.