Extended Stay America Suites - Santa Rosa - North

A family member was staying there, and we had extended the stay a few times. Not once did anyone say we needed to come to the desk to check in and show ID again for the overlapping reservation to start. The family member let them know there was already a reservation for the next 2 nights. Mind you, this was the 4th time we had extended an already existing reservation. The staff told me they asked the family member to come down and show ID, etc, and said they asked multiple times. Family member said they asked time and said they would be down asap. The staff saw the family member outside and went in the room without any notification and decided they didn't want to extend the stay because they didn't come down to the desk. I am not sure why they felt the need to go into the room, but I called to ask why and what we could do. They replied, we decided to exercise the right not to extend the reservation. The family member didn't do anything wrong that I am aware of aside from didn't go downstairs right away. Maybe I am missing something, but I was a bit surprised and thought it was a bit rude, being this was not the 1st stay. The 1st few stays were fine, but the last was not a positive experience. Side note, they say there is a free breakfast every morning, well, it is coffee and tea and a few pre-packed grab n go items.

I am disabled. Their elevator was not b working. The entrance to another door was not available for disabled guests. I receive a refund and booked abroom atbthe Courtyard Marriott.

See above

No carpet in room, clean, good shower

No attendant when I got there to check in. Elevator out of service . They had me on the 3rd floor. Asked if there was anything on first floor. Person didn’t bother to check, just said no. Made no effort to check if any rooms on 2nd floor available. Again elevator out of service. Not very helpful.

Clean, quiet and breakfast was great quality

Liked it all

Exceptionally helpful staff. Our room had plumping problems but the staff did their best to fix it and Extended Stay made it right by refunding our pet fee.Our one complaint thet only tool they could offer us was a plunger so flaccid that is only good for splashing water on the floor and oursleves. Very dog friendly. You have to ask for evertyhing now, but that is a product of irresponsible quests who steal household items.

Not much. The location was very close to where we were going for our event. That was great. The bed was comfortable. The room was clean.

I was expecting a real breakfast. There was basically some snacks. Very disappointing. No supplies in the kitchen. No coffee in the room. Elevator was out of service. Price was too high for the type of room it was.

The elevators were not working, and I was placed on the third floor, in addition, the rooms were filthy, and the furniture was so old there was paint missing and it looked like it was bought at an old garage sale. The smell of the entire hotel was terrible and disgusting