Candlewood Suites Louisville Airport by IHG

We had a nice quiet night!

We had a volleyball tournament to attend there in Kentucky. Frong desk staff was amazing. The next morning after checking in i wrapped up thr towels from the night before and asked for fresh ond they gave me everything but the body towels, they were drying. When i came back i saw housekeeping in the hallway and asked for 2 body towels. She reached in a basket, not her cart, and gave me 2 towels. I thanked her and went to my room. When i got back to the room i picked up the towels i got earlier and seen it was ants in the towel. I took the towels to housekeeping to she her and she just picked it off and flung it on the floor. She tossed the towels in that basket, yes the same basket she gave me the 2 body towels from earlier. I asked her why did she give me dirty towels and all she said was sorry. I went to the front desk to let him know and he offered to give me IHG points and a sincere apology. I will be contacting the corporate office tomorrow morning.

Nice

Great place

Nice

This property was shut down with no notice to customers. Had to relocate to downtown louisville. Not happy!

N/a

My first time staying here at this hotel in Louisville. There is no free breakfast but all the rooms have a mini kitchen such as full size fridge, microwave, sink, 2 burner stovetop and a dishwasher. I went to Target, about 5 minutes away, my first of 8 days and got some groceries. Be advised that this hotel is not within walking distance to any restaurants. I knew this ahead of time which is why I picked this one with a kitchen. I did not see a king size bed option but the queen was enough for me traveling alone. The room is a little bit outdated but everything was functional. The free washing machines and dryers made it easy to clean my clothes. There is a small gym with a couple treadmills, couple bike machines and some free weight dumbbells. What I enjoyed the most was the wifi. When I travel for an extended period of time away from family I like to bring my PS5 with me. I checked the internet speed several times and my average speeds were 10 ping, 30Mbps DL and 25Mbps UL. Constant somewhat fast speeds are rarity in most hotels. Would definitely stay here again.

Nice place to retreat. Friendly staff and clean facility. Some items need replacing in rooms... need upgrades. Key card kept disabling very inconvenient.

Stayed here for Louder than Life. It was a super quick drive to get to the concert. You can even take a route through town and avoid the highway (where all concert traffic is routed). The card machine was down during our stay, so staff had to let you into your room each time you returned. That wasn't the most convenient, but obviously not a usual thing. The property itself was good for what our needs were. The laundy was free to use. No ice machine other than the one in the rooms. That wasnt convenient for tailgating, but we made it work. The windows in the rooms could be opened, which was nice for checking the temperature. We didnt use the kitchen to cook since we weren't there during most of our time, but it seemed good. Full size fridge with icemaker in room. The beds wasnt the most comfortable I'm told by my friends, but i was honestly too tired to notice once i got to bed. Shower didnt have the best pressure, but its a hotel so unlimited hot water makes up for that. It was quiet. No loud people during our stay, even when the concert got canceled for a day and people were stuck in the rooms. There is an outside gazebo for grilling, but we were here during Helene, so we didnt use it.