Candlewood Suites Louisville Airport by IHG

I’m a travel nurse at Audubon Hospital which is less than 2 miles away so very convenient. They also have anything I need to make my stay perfect!

Mediocre place. Certainly no value for money here. Just pretty cheap facilities. The bedding sheets were nice

We were there for Louder than Life Music Festival. First I would like to say the desk ladies the weekend of our stay deserve a raise. The room key maker that makes your room card key was broke our whole stay. That being said, the ladies at the desk definitely got their workout in steps, because they had to walk you to your room to let you in your room. It was also when Hurricane Helene hit. They were so nice eventhough you could see how exhausted the poor women were. The staff kept plugging along and not once complained to us, eventhough you could see they were getting tired. I never really saw management during our time there to help assist th3se ladies that were getting ran to death, but the staff waited hand and foot to make sure our stay was good. The bathroom had a bit of a cigarrette smell to it, when you turned the bathroom fan on it. That wasn't anything some air feeshner didnt fix though. I did not bother those poor ladies with a little bit of a cigarette smell from the bathroom. If I ever come to Lousiville, I would stay here again solely based on how great the 2 poor ladies worked so hard. Anything we needed, they accommodated and never complained. Give those girls a raise or bonus, or make them managers because they ran that hotel during our 5 night stay there. Thank you ladies so much for being so kind.

Key card machine was down and there was limited parking at the front. I could only use the front door but had to park in the back and had to walk around the building every time. There wasn’t anywhere to even pull up to to at least drop off my stuff. Staff had to let you into your room anytime you left. Especially not ideal if you’re traveling alone. They never checked ID’s so you could have gone into anyone’s room. I got unlucky and had a room on the first floor right outside the gym/laundry room. It was pretty noisy all weekend. Hopefully the keycard issue sin’t a problem for future visitors, but I don’t think I would stay here again.

Air conditioning was broken and was told they werent supposdd to have booked the room. Customer service was good during the day but night shift hated being at work.

Property in good condition, older property but still clean and intact. Felt safe and comfortable

Couldn’t tell ya anything so they’re getting full one stars across the board. This company cancelled my reservation without a call a day and a half before my stay. Which was a stay I booked months in advance. I had to select a bnb that was almost $2000 more. Which needs to be compensated due to the Candlewood Suites inability to manage their operation.

I reserved a room here 6 months prior to arriving for a music festival. They over-booked rooms and then cancelled several reservations 3 weeks prior to the stay without notification of cancellation. Asked to speak to manager, her first words were "They didn't tell you the reservation was cancelled?" so clearly there was an expectation that Hotels.com would deal with the fallout from their over-booking issue. Asked if there were other Candlewoods that they could help me reserve - especially since there were no available hotels in the area with a large music festival in town - and told no "We're not affiliated with those locations". Front desk staff said they were turning guests away all day. So in the end we were left to fend for ourselves. No follow through to make sure their guests are informed of changes to their reservations or taken care of in the event of a problem. Do not recommend staying here. And quite frankly now questioning the use of Hotels.com for future reservations given the lack of communication between the two parties.

This place was so bad, we ended up not staying. First our room reservation was changed. The workers said someone who no longer works there probably did it because she was leaving. With the hotel being sold out, they could not honor what we reserved. The ladies at the front desk were nice and really attempted to get Expedia to assist in finding something else. The hotel itself sits in the middle of nothing. The inside is not at all what a Candlewood normally looks like. It’s more of an extended stay for transitioning people, truck drivers and workers. I would not feel safe with my daughter there. We ended up finding another hotel on our own. This was very disappointing from Candlewood and Expedia.

I liked the property was new and so was the rooms however i am a victim as of rn and the hitel wasnt equipped to gandle this meaning i couldnt block the door properly. Also when i left to go get food, not long after i got food i decided to lay down when i lay fown i passed out and slept.the entire next day. I didn't l ike this