SureStay Plus by Best Western Mobile I-65

The first room I stayed in wasn’t clean

Room was clean

Rooms smelled like mildew mold stains on white sheets ac did not work in first room Changed room ac definitely did work but it still smell

. They have failed to refund my 50 dollar deposit from 8/8/25 when I checked out .

Just need a real good cleaning

First room they checked us into, had used soap on the sink, dirty bedding, and filthy floors. The trashcan appeared to have had vomit in it. The smell of smoke was nauseating. We requested another room. Again, floors were filthy. There were dried up dead roaches on the floor. The bedding didn’t appear to have been changed, as well. A/c did not work. At this point, i told Them i wanted a full refund. They told me i had to request it through Expedia. Expedia was not able to get in touch with the property manager after 3 days of trying and eventually informed me that i would NOT get my refund. DO NOT GO TO THIS PLACE! It’s disgusting! And they are thieves.

You get what you pay for, but I got a room that toilet bowl was black, no toilet paper. In other words I got a room that was not clean. I had two rooms and I guess they do not clean your room while you are staying, If you request your room to be clean, you need to be in the room. I still requested and did not get anyone. I requested at least towels and did not get them either until I asked twice.

it was horrible in all regards

Upon arrival entering the room smelled of mildew, noticed the fitted sheet on the bed had multiple tears in it. Both back doors, where the majority of the parking is located or non-operational. Breakfast is a joke. Staff is unfriendly and seems like they don’t even wanna be there. Room was lacking, simple amenities, i.e. wastebasket, and when asked for a waste basket front desk, staff seemed inconvenienced.

Would not stay again.